Community Association Manager at Spaeth Property Service, LLC

Our full-time Community Manager will be responsible for providing managerial and administrative support to ensure efficiency and accuracy in the Spaeth Property Services (SPS) office. While the job comes with a wide variety of tasks, this person will be a primary contact with the end user, providing answers and helpful information to homeowners and boards via multiple communication platforms.

This position comes with opportunities for personal growth and business development on a variety of levels. As a crucial member of the SPS team, the community association manager will expand their knowledge of the industry while sharpening key skills associated with homeowner’s association management.

Position Title:          Full-time - Community Manager – Portfolio Manager

Company Name:     Spaeth Property Services, LLC

Industry:                   Homeowners Association/Property Management

Entry Level:              No

Location(s):               177 Norman Street, West Springfield, MA

Posted:                       Ongoing

Job Type:                   Full-time

Job Duration:           Indefinite

Min Education:        Bachelor’s preferred

Min Experience:       2-3 years

Required Travel:      Limited

Salary:                        Commensurate with experience

Spaeth Property Services, Inc. (SPS) and offers our services for managing and maintaining community associations, as well as handling all financial, billing, and back office needs.

• We currently manage over 1,000 association units in Hampshire and Hampden Counties.


• We have grown every year since 1996.


• SPS has recently engaged a professional community manager with CAI’s highest designation (PCAM professionally certified association manager).


• SPS has licensed and ensured maintenance contractors at your disposal.

Essential Duties/Responsibilities

• Answer all phone calls, emails, and inquiries in a timely and efficient manner.


• Protect the confidential nature of the work.


• Provide efficient and courteous service to visitors, residents, renters, guests, and staff.


• Communicate with vendors on an as needed basis.


• Coordinate incoming and outgoing mail.


• Work schedule is from 8AM to 4:00 PM, daily, with cyclical night- time meetings with boards.


• Utilize the Spaeth SOP as a guideline to the tasks required to be performed according to Spaeth standards


• Submit, daily, the required checklist to the C.O.O. as an indication that standards are being followed.


• Obtain relevant CAI certifications (CMCA, AMS minimum required)


• Communicate as needed with the Board of Trustees


• Schedule meetings with Trustees and SPS staff


• Provide the cyclical Board Packet information to the Trustees.


• Initiate support for the communities via AppFolio thru the generation of work orders.


• Become a skilled user of AppFolio for the support of assigned accounts.


• Perform routine inspections, generate relevant work orders for ongoing maintenance.


• Utilize system for violations and warnings for transgressions against community governing documents.


• Assist homeowners and boards with modifications via the ARB module in AppFolio.

Job Requirements

Qualifications and skills for this position include but are not limited to:

• 2-3 years of community association management


• Remarkable client interaction


• Experience in working with HOA software


• Effective oral and written communication skills


• Working knowledge of Microsoft Office


• Willingness to learn and work with new programs and technology.


• Ability to work independently and in a team environment.


• Self-starter and ability to multi-task


• Professionalism


• Technologically oriented


• Strong organizational and time-management skills


• Strategic planning capabilities

Education/Experience

We prefer the candidate who possesses a bachelor’s degree. We require 2-3 years of successful experience in community management.

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