Community Director (Property Manager) - American Property Management

Community Director (Property Manager) | Heatherstone Apartments (Tacoma, WA)

About American Property Management

Founded in Bellevue, Washington in 1986, American Property Management stands proud as a family-owned leader in property management. With over three decades of dedicated service, our expertise shines in the realm of multifamily community management. We currently have 5,000+ units under management and strive to showcase excellence to our internal and external stakeholders.

To learn more about us: https://www.americanpropertymgmt.com/about-us

Position Overview 

• Schedule – Monday through Friday 8am to 5pm - Flexibility to work additional hours may be required to meet company/project needs.
• On-Site Requirement: This position requires physical presence at your job location during the scheduled hours. Must be able to reliably commute or be planning to relocate before starting work.
• Property Information – 157-units built in 1993; 12-units built in 2008.
• Compensation Package–
  • $75,000 to $75,000 / Year*
  • Bonus Incentives include: Monthly Leasing Bonuses & Quarterly Bonuses!
  • Potential for reimbursement on moving expenses up to $2,500 for out of state applicants willing to relocate.
  • Opportunity to live on site with a discount.
  • Opportunity for growth and advancement.
  • Competitive medical, dental, and vision benefits. Employer pays 85% of employee's premium.
  • 401k contribution opportunity with an annual company match.
  • Paid sick leave accrual equivalent to 1.33 hours for every 30 hours worked (~11 days per year).
  • Paid vacation starting at two weeks and increasing with tenure.
  • 10 paid holidays, including 2 personal holidays of your choice.

* The above compensation is a range. Offers are made based on a candidate's experience and the geographical location of this position.

What We Offer

• Competitive starting wages (listed above).
• A company-wide commitment to diversity and inclusion.
• A positive work environment where employee's contributions are valued.
• A fun culture with team-building activities and events.
• Comprehensive training programs and development opportunities.

What We're Looking For

• 5+ years' experience in the multifamily/student housing within the last 10 years required.
• 3+ years of experience managing an apartment community, including oversight and management of employees.
• Must be well-versed in Federal Fair Housing Laws, landlord-tenant laws and ADA Laws.
• Must have experience managing market-rate communities.
• Must have experience managing Class A and/or Class B communities.
• Customer service experience required.
• Onesite and/or Knock experience preferred.
• High School Diploma/GED required. Bachelor's degree in related field preferred.
• Demonstrates exceptional attention to detail and organizational abilities.
• Proficient in effective communication and teamwork.
• Maintains a positive outlook and embraces a collaborative team approach.
• Shows responsibility and takes pride in their work.
• Fluent in English, with strong reading, speaking, and writing skills.
• Proficient in Microsoft Office applications, including Excel, Word, and Outlook.

Your Role

• Conduct daily property walks to ensure excellent curb appeal and adherence to property policies.
• Approve and maintain timecards for office and maintenance staff members.
• Maintain high occupancy rates while focusing on resident retention.
• Handle sales and marketing ventures and promote the company and property.
• Track and handle revenue and expenses.
• Prepare and maintain reports for upper management.
• Collect rent dues in a timely manner.
• Manage contract obligations.
• Coordinate all move-in/move-out related items and documents.
• Train, develop and manage performance of team members as needed in compliance with American Property Management policies and procedures.
• Oversee any contractors or vendors working on the property and ensure work completion is up to American Property Management's Quality Standards.
• Foster and maintain a positive work environment through relationships with team members, residents, and vendors/contractors.

The responsibilities above are not all-inclusive.

Our Mission & Culture

At American Property Management, "We are committed to being the 'Best Asset Management Company in the West' by setting the industry standard in customer service and honoring our customers who rely on us for continued exemplary service year after year." To fulfill this mission, we prioritize respect, collaboration, integrity, and transparency. These core principles guide our interactions and decisions, creating a work environment where every voice is heard and valued.

We understand that our employees are the cornerstone of our success, and we foster a culture that encourages teamwork and open communication. Our commitment to integrity and transparency not only shapes the way we do business but also how we support and appreciate our dedicated team members. By nurturing these values and striving to exceed customer expectations, we create a stronger, more successful company where everyone has the opportunity to thrive.

Candidate Screening & Interview Process

All applicants who meet the qualifications for this position are encouraged to apply. Upon submission of your application, you may be invited to participate in a preliminary virtual interview with a member of our Human Resources team. Successful candidates will proceed to virtual and/or on-site interviews with the Hiring Manager(s).

Other requirements:

• Willingness to complete an online assessment test.
• Willingness to complete a 4-panel drug screening and background check upon hire.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER AND AFFIRMATIVE ACTION EMPLOYER

We are a proud Equal Opportunity Employer and are dedicated to fostering an inclusive workplace. We celebrate diversity and are committed to creating an environment where all employees are respected, treated fairly, and given equal opportunities to thrive. We encourage applicants of all races, colors, religions, genders, sexual orientations, gender identities or expressions, national origins, ages, disabilities, veteran status, and all other characteristics to apply. Our commitment to equality, respect, and inclusivity means we strive to reflect the communities we serve and welcome the unique contributions that come from diverse perspectives.