Community Manager - American Communities
Houston, TX 77079
About the Job
What is American Communities?: American Communities is a family-owned real estate company that focuses on revitalizing apartment communities and transforming them into homes. Our unique recipe for refreshing properties creates vibrant, comfortable, and excellently managed communities. We have also been nominated for "Best Places to Work in Multifamily" six times, including in 2024!
What this Position Does: Responsible for the operational and financial aspects of a property and meeting company goals in those areas. Results are achieved by facilitating the optimum performance of the property in areas such as personnel management, leasing, collections, resident services, maintenance, revenue enhancement, capital improvements, information reporting and compliance with all applicable laws and company policies.
The Day-to-Day Responsibilities This Person will be Overseeing:
- Operate financially within the approved budget.
- Ensure that all rents are collected when due, and posted in a timely manner. Perform evictions, utility cut-offs as required on delinquent rentals. All delinquency should be communicated on a weekly basis with detailed notes.
- Provide leadership and direction for all on-site employees under his/her supervision, which includes but not limited to: effective employee relations, compliance with employment law; ongoing training and motivation for staff. Ensure regular coaching, counseling and performance evaluations for all staff members.
- Perform physical inspections of the property and verify condition of vacant apartments. Coordinate with maintenance and make-ready staff to ensure timely recondition of apartments after move-out.
- Ensure that all personnel respond to resident requests or complaints in a timely, efficient and courteous manner. Report any unusual circumstances regarding the residents or the property to Regional Management. Monitor all problems that may be handled by staff members.
- Provide constant vendor/contractor communications concerning work scheduling, billings, vendor relations and certificates of insurance. Approve and submit all invoices to corporate office for payment.
- Ensure that all property personnel operate within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times. Have thorough knowledge of Fair Housing laws; ensure through constant supervision and review that all personnel are in compliance with those regulations.
- Maintain records on all aspects of management activity on a daily, weekly and monthly basis. Generate various reports as required.
- Implement, design and maintain a resident retention program, i.e., resident referral program or social activities.
- Miscellaneous duties as required.
- Ensure a professional appearance and manner for oneself and all personnel at all times in the American Communities uniform.
Travel Involved?: Some travel maybe required; for training/conferences, or assisting at other AC communities.
Qualifications Involved with the Position: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: High School diploma, or general education degree (GED); Bachelors Degree preferred; or three to five years supervisory, related experience and/or training; or equivalent combination of education and experience.
Computer Skills and/or Office Equipment Knowledge: Word processing, Yardi, Blue Moon; proficient in Excel and Word; ability to use calculator, copy machine, fax machine, telephone, key machine.
Communication Skills Involved with the Position: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to prepare reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, residents, customers, and the general public.
Management Experience: Experience in managing a diverse workforce. Ability to manage conflict, provide direction, and drive business results by managing the performance of staff members.
Analytical Abilities this Person Will Bring to the Table: Ability to make and implement decisions under conditions of risk and/or uncertainty. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to analyze basic operating statements and identify unusual operating trends, ratios and variances.
Physical Demands Required: While performing the duties of this job, the employee is regularly required to use hands to type on computer as well as talk and hear on the telephone. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to reach with hands and arms; climb or balance; stoop, kneel or crouch. The employee must occasionally lift and/or move up to 10 pounds or more. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Corporate Work Environment: While performing the duties of this job, the employee may be exposed to outside weather conditions. The noise level in the work environment is usually moderate.
American Communities Values: All employees in all positions are expected to act professionally at all times, including but not limited to treating others with respect, valuing diversity, supporting team/community goals, and following company policies and procedures. For more details on what professional behaviors are expected, please refer to the Employee handbook.
PI254448870
