Community Service Officer - University of Oregon
Eugene, OR
About the Job
Department: University of Oregon Police Department
Classification: Community Service Officer
Appointment Type and Duration: Regular, Ongoing
Salary: $23.55 - $35.86 per hour
FTE: 1.0
Application Review Begins
September 17, 2024; position open until filled
Special Instructions to Applicants
To be considered for this position, applicants must submit a complete application. Complete applications must include an online application and a current resume that addresses how you meet the minimum and preferred qualifications
For a complete list of job duties, please email fass@uoregon.edu.
UO Police Department is most interested in finding the best candidate for the Community Service Officer (CSO) job and that candidate may be one who comes from a less traditional background. We encourage you to apply, even if you don’t think you meet every one of our preferred qualifications – use your application to let us know what excites you about this role and what transferrable skills or other qualities you would bring.
As part of the background assessment and CJIS requirements for this position, you will need to provide valid government identification. As of 2023, we are unable to accept State Driver’s Licenses that do not meet the Real ID requirement. If you are unsure whether your state issued ID meets this criteria, please contact your state driver's license agency. Valid US Passports and other federally government-certified IDs may be used in lieu of a state license.
Department Summary
Safety and Risk Services (SRS) is a unit within the Finance and Administration portfolio. Finance and Administration is a vibrant and varied portfolio serving all aspects of campus life. Our employees perform a wide range of functions including offering essential financial tools and support to the university’s many departments, providing key resources to employees, and keeping campus safe, clean, accessible and beautiful.
SRS's mission is to collaborate with all campus constituents (students, staff, faculty, and visitors) and the surrounding community, to safeguard life and health and mitigate threats to the University’s core mission of academic excellence, research, and public service. Safety and Risk Services comprises Emergency Management and Continuity, Enterprise Risk Management, Environmental Health and Safety, Location Innovation Lab - Campus Mapping, Risk Management and Insurance, and the University of Oregon Police Department. SRS fulfills its mission by providing a variety of professional services, technical assistance, training, and regulatory oversight.
The University of Oregon Police Department (UOPD) is a community oriented and trust based policing agency within the University of Oregon. UOPD plays an integral role in the university community by providing a safe, secure, and welcoming environment. The mission is to foster a climate that encourages a free, open, and civil exchange of ideas in support of the educational, research, and public service goals of the university. The UOPD recognizes and promotes the value of multiculturalism and inclusiveness consistent with a spirit of responsible citizenship within an international community. The University of Oregon is a diverse and ever changing community. Constant efforts by the UOPD are necessary to partner with and educate the community to deter, reduce, and solve crimes as well as to resolve issues through modern policing.
Position Summary
The purpose of this position is to protect the campus community through the use of proactive prevention and outreach strategies. Community Service Officers utilize community-oriented service and problem-solving techniques and seek to routinely engage the community in programming aimed at identifying and reducing behavioral and criminal conduct that diminishes the quality of the academic experience.
In the conduct of their prescribed duties, Community Service Officers provide support to police patrol operations. Community Service Officers may act as first responders to medical emergencies occurring on campus property, issue parking citations, patrol campus and edge campus areas, secure university facilities, provide security for athletic and other campus events, supplement Security Operations (SOC) coverage, work to secure Housing facilities, test physical security systems, and other related duties.
This position will have regular daily contact with a wide variety of members of the University of Oregon campus community in addition to members of the general public. They will serve as the face of the program representing UOPD, specifically the non-sworn security unit.
This position makes decisions daily that relate to the safety and security of the campus community. These decisions could affect the Community Service Officer’s own personal safety, the personal safety of the university community and the security of buildings and property on campus. This position requires self-initiation based on guidance and training.
Daily criminal reports are reviewed by the UOPD Watch Commander and security related functional reports are reviewed by the Director of Physical Security or the CSO Lead to ensure performance is efficient, safe and meets both expectations and applicable requirements. Work schedule will vary depending on department needs.
Essential Personnel:
This position must make every reasonable effort to arrive to campus at their regularly scheduled shift. Events such as, but not limited to, inclement weather and/or university closures do not exempt this position from reporting to work unless otherwise notified by their supervisor or manager. Essential personnel must provide reliable and current contact information at all times.
Driving Requirement:
It is an essential requirement of this position to qualify for and maintain UO driver's certification eligibility for departmental vehicles including a passenger van. This also includes maintaining an Oregon driver’s license throughout employment in this position.
Minimum Requirements
• High School Diploma or GED/equivalent.
• One year of experience communicating with the public.
SPECIAL REQUIREMENTS:
• This position will require a valid driver’s license and the ability to obtain UO Driver's Certification.
• First Aid and CPR/AED training or ability to obtain certification within 6 months of hire.
• Must be able to pass a criminal background check that includes a psychological evaluation and a medical evaluation with a drug screening.
• Must be able to obtain Criminal Justice Information Systems (CJIS) certification within 30 days of beginning employment.
Professional Competencies
• Knowledge of federal codes and regulations, State statutes, City of Eugene municipal ordinances, University of Oregon rules and regulations (Oregon Administrative Rules), and UOPD standards and policies.
• Ability to take quick, appropriate action in stressful circumstances, maintain composure in emergency situations, and handle confidential information with discretion.
• Demonstrate excellent oral and written communication skills, including the ability to maintain legible handwriting, type accurately and efficiently, and prepare a standardized report; candidates fluent in a second language are highly regarded.
• Ability to speak clearly and communicate effectively using radio communications
• Ability to routinely conduct self in a mature, professional and respectful demeanor with equal regard to all contacts.
• Ability to use established policy and innovation in solving customer service and programmatic issues
• Ability to follow directions and administrative policies, procedures, and guidelines.
• Ability to prioritize and multi-task effectively in a fast-paced, detail-oriented and time-sensitive environment.
• Demonstrate integrity, ingenuity, and inventiveness in the performance of assigned duties.
• Ability to work effectively with people from diverse backgrounds and cultures.
• Ability to adhere to the Clery Act, FERPA, mandatory reporting and Title IX reporting responsibilities.
Preferred Qualifications
• Experience writing clear and accurate reports or documents.
• Experience managing personal workload and prioritizing tasks.
• Experience working in customer service, retail, or other professional experience engaging with the public.
• Volunteer experience.
• Bilingual language skills.
• Associate or higher college degree.
• Experience working with a diverse environment.
FLSA Exempt: No
All offers of employment are contingent upon successful completion of a background check.
This position is represented by the University of Oregon Police Association.
The University of Oregon is proud to offer a robust benefits package to eligible employees, including health insurance, retirement plans, and paid time off. For more information about benefits, visit https://hr.uoregon.edu/about-benefits.
The University of Oregon is an equal opportunity, affirmative action institution committed to cultural diversity and compliance with the ADA. The University encourages all qualified individuals to apply and does not discriminate on the basis of any protected status, including veteran and disability status. The University is committed to providing reasonable accommodations to applicants and employees with disabilities. To request an accommodation in connection with the application process, please contact us at uocareers@uoregon.edu or 541-346-5112.
UO prohibits discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, pregnancy (including pregnancy-related conditions), age, physical or mental disability, genetic information (including family medical history), ancestry, familial status, citizenship, service in the uniformed services (as defined in federal and state law), veteran status, expunged juvenile record, and/or the use of leave protected by state or federal law in all programs, activities and employment practices as required by Title IX, other applicable laws, and policies. Retaliation is prohibited by UO policy. Questions may be referred to the Office of Investigations and Civil Rights Compliance. Contact information, related policies, and complaint procedures are listed here.
In compliance with federal law, the University of Oregon prepares an annual report on campus security and fire safety programs and services. The Annual Campus Security and Fire Safety Report is available online at https://clery.uoregon.edu/annual-campus-security-and-fire-safety-report.
