Community Support Line Specialist - State of Massachusetts

The Bureau of Family and Community Health, part of the Massachusetts Department of Public Health (DPH), is seeking a dynamic*Human Services Coordinator II*to make a profound impact on the lives of children and youth with special health needs (CYSHN) and their families. This role is essential in providing high-quality, family-centered technical assistance, referrals, parent education, and support. You will collaborate with a diverse range of public and private agencies to ensure comprehensive support, inclusivity, and cultural competence in service delivery. Your expertise will be crucial in facilitating connections to educational, residential, financial, and clinical resources, ultimately enhancing the quality of care and support for CYSHN. As a Human Services Coordinator, you will conduct thorough clinical assessments, provide detailed consultations, and assist families in navigating complex public and private health insurance issues. This role involves maintaining meticulous records, participating in outreach and training initiatives, and working closely with a variety of stakeholders to promote best practices and innovative solutions in the field. Your dedication will help bridge gaps in services, ensuring that every child with special health needs receives the care and resources they deserve. */_Duties and Responsibilities (these duties are a general summary and not all inclusive):_/* * Provide comprehensive technical assistance, consultation, and training to families and professionals regarding public resources, entitlements, eligibility, and policies impacting CYSHN. * Conduct detailed clinical assessments for eligibility for DPH Care Coordination and other CYSHN Division Programs, analyzing complex cases and making referrals based on guidelines. * Collaborate with families and primary care providers to identify comprehensive service needs for children with special health care needs. * Facilitate client referrals to educational, residential, financial, and clinical providers and services. * Assist families and clinicians in resolving a wide range of public and private health insurance issues. * Consult with state agencies, service providers, parents’ organizations, private vendors, and clinical professionals to coordinate service delivery and participate in multidisciplinary and multi-agency teams. * Aid families in accessing funds for medical and service costs related to children’s special health care needs, such as the Catastrophic Illness in Children Relief Fund. * Collect, maintain, and distribute printed, electronic, and multimedia resources on services and supports for CYSHN, ensuring complete and accurate case records with adherence to privacy policies. * Compile, examine, and report trends and case-related data to facilitate evaluation and quality improvement in the program and department. * Collaborate with supervisors to provide program outreach, training, and development activities, and integrate parent input in Division programs for CYSHN, while administering specific funds such as the Hearing Aid Fund for Children. */_Required Qualifications:_/* * Knowledge of developmental disorders, developmental disabilities, and mental health. * Knowledge of community resource systems and billing systems. * Understanding of basic clinical skills, human behavior, social work, health care, and law. * Familiarity with medical terminology. * Proficiency in basic computer skills, including word processing and email. * Effective communication skills. * Ability to negotiate, mediate, and diffuse conflict. * Capacity to think quickly and make independent judgments. * Professional representation of the department. * Ability to plan, assign, and coordinate activities, along with team-building skills. */_Preferred Qualifications:_/* * Bilingual in languages such as Haitian Creole, Portuguese, Vietnamese, Arabic, Spanish and English preferred. * Experience in primary health care and community health social work is an asset. */_DPH Mission Statement:_/* The mission of the Massachusetts Department of Public Health (DPH) is to prevent illness, injury, and premature death, to assure access to high-quality public health and health care services, and to promote wellness and health equity for all people in the Commonwealth. We envision a Commonwealth in which all people enjoy optimal health. According to comparative analyses, Massachusetts ranks among the healthiest of states, but we still face numerous challenges, including chronic and infectious diseases, substance abuse, violence, preventable hospitalizations, and health disparities. */More information can be found at://www.mass.gov/DPH///* *//* *_Pre-Hire Process:_* A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines. Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website. If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the *ADA Reasonable Accommodation Request Form*. For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4 */ /* *First consideration will be given to those applicants that apply within the first 14 days.* * * Applicants must have (A) at least four (4) years of full-time, or equivalent part-time, case management or clinical/therapeutic experience (B) any equivalent combination of the required experience and the substitutions below. Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment. Substitutions: I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience. Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required. Based on assignment as a Mental Health Case Manager or Forensic Transition Team Coordinator, within the Department of Mental Health, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation counseling, education or other a related field is required. _*Comprehensive Benefits*_ When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! *An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.* The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Community and Social Services* Organization: Department of Public Health* Title: *Community Support Line Specialist* Location: *Massachusetts-Boston-250 Washington Street* Requisition ID: *240008F8*