Complex Claims Director - Auto Liability & General Liability - American International Group

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Complex Director - Auto Liability / General Liability Field Claims to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

• This position involves determining the scope and extent of available coverage.  Re-evaluate coverage as warranted.
• Clear and concise written and verbal communication with insureds, brokers and underwriters. Make regular and appropriate contact with internal and external customers.  Give guidance to insured and/or broker to manage expectations.
• Prepare and execute investigation strategies which identify critical issues effecting liability, causation and damages and consider opportunities of third-party contribution.
• Independently negotiate claims after obtaining the appropriate authority.  Document evaluation, thought process, and strategy.  Utilize ADR or other means as appropriate and necessary.
• Effectively strategize and budget the litigation of each claim through discussions with counsel, vendors and insureds.  Establish with defense and coverage counsel clear ground rules in order to maintain financial control of budget and expenses.
• 25% travel

What you’ll need to succeed

• 7 plus years of General Liability claims experience
• Experience with Garage/Commercial Auto/Property Damage/Bodily Injury claims
• Excellent communication skills (verbal/written) and strong negotiation skills
• Advanced experience and capabilities in litigation claims management, including ADR and mediation processes, involving auto/GL exposures
• Experience attending and controlling cases at mediations/settlement conferences, pre suit, post suit, pretrial and post-trial
• New York and/or Texas adjuster license strongly preferred
• Property and casualty licenses required. Must be obtained within 6 months of hire

Ready to take your career to the next level? We would love to hear from you.

​Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

AIG Claims, Inc.