Complex Claims Manager Federal WC - American International Group

Make your mark in Federal Work Comp Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

• This position is responsible for leading a team of Complex Claims Examiners on the Federal WC Claims team and for directing activities consistent with the mission statement of AIG Claims, Inc. by achieving stated goals through best practices and other acceptable means.

• Provides leadership that encourages and supports a professional environment and promotes a business culture that leverages attainment of desired business results.

• Ensures understanding and administration of claim policies, procedures, and practices in accordance with company and policy standards.

• Implements procedures that will shape behaviors to achieve quality results on a consistent basis in meeting Best Claim Practices to benefit of customers and business partners.

• Evaluates and measures operational compliance in concert with Claim Handling Guidelines in meeting team goals.  

• Ensures appropriate claim file reserving, claim payments, legal/allocated expenses and recoveries are effectively applied and consistent with company guidelines via review and management of Open and Closed file reviews as well as other review processes. 

• Ensures that high quality Claim Summary Reports are being effectively completed and managed by assigned team to promote customer service excellence.  

• Directly responsible for implementing a people strategy that supports training and skills improvement initiatives that achieve increased bench strength and improved career pathing for assigned team. 

• Directs and leads team in achieving business strategies and plans in support of agreed upon objectives. 

• Performs other duties as assigned by office AVP and/or WC Sr. Leadership  

What you will need to succeed

• 10 + years claims adjusting experience and prefer some leadership experience within a claim technical operation, in-depth understanding of Workers’ Compensation claim handling and servicing requirements. 

• Leadership skills in direction setting, change management, customer focus and talent development

• Analytical skills with strong business acumen and ability to work across organization in matrix reporting relationships

• Strong (oral / written) communication and interpersonal skills

• Technical expertise in one or more claim functions

• Career development, mentoring and coaching skills

Ready to take your career to the next level? We would love to hear from you.

Veterans encouraged to apply.

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.  

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Claims, Inc.