Compliance Services Manager - City of Salem, OR

Make an impact:  
Do you enjoy making a positive impact in the community? Do you have experience supervising and have a passion to coach and train others? If so, we have an opportunity for a dedicated and experienced Compliance Services Manager to lead and supervise our dynamic group of Code Officers, Parking Officers, Multi-family Housing Inspectors, and Support Staff within the Compliance Services. This position reports directly to the Assistant Director responsible for the Urban Development Division of the Community Planning and Development Department. 

The ideal candidate will have a strong background in compliance management or a related enforcement area, excellent leadership skills, and a commitment to public service. Apply to join our team today! 

Learn and grow: 
We are committed to investing in our people. Salem's a place where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities. We pride ourselves on a proven track record of providing opportunities for innovation, career development, flexible work schedules, and great work-life balance.


What you will do: 
This position is responsible for performing direct supervision activities, providing guidance on incident handling policies, procedures, and the handling of unique situations, and developing policies and procedures. Other responsibilities include participating in court and administrative hearings, conducting research, querying of multiple computer programs or databases, and interpreting and reviewing documents related to resident complaints and code violations.
 
The individual for this position must be knowledgeable in the area of compliance services work, and be an engaged manager and coach who performs their duties with integrity and positive energy to share and encourage professional development of staff. The Compliance Services Manager requires the ability to maintain a calm and professional demeanor under stressful conditions, as well as experience training others in complex nuanced subjects, exercising sound judgement, and demonstrating effective problem solving and decision making skills.
 
Additional information on job responsibilities:

• Report directly to the Assistant Director to develop and implement compliance strategies that align with city's goals and regulatory requirements.
• Develop and implement compliance strategies and programs to ensure adherence to regulations and policies related to building codes, parking ordinances, and housing standards.
• Supervise and mentor a team of code officers, parking officers, and multifamily housing inspectors to ensure compliance with local, state, and federal regulations.
• Conduct regular reviews and audits of compliance activities, identifying areas for improvement and ensuring adherence to established protocols.
• Prepare regular reports for senior management and stakeholders, outlining compliance activities, challenges, and accomplishments.
• Serve as a point of contact for community members regarding compliance issues, providing guidance and resources as needed.
• Participate in inter-departmental meetings to align compliance initiatives with broader organizational goals.
• Additionally, you will be expected to perform other duties as required to support the departments mission and objectives.

What can we offer you for all your hard work?

• Medical, dental, and vision coverage for you and your family.
• Paid vacation and sick time in accordance with City policies.
• Competitive pay.
• Employer-paid PERS contribution of 6%.
• Opportunity for voluntary pre-tax contributions to a 457b account.
• Health care and dependent care flexible spending accounts.
• Voluntary long-term care.
• Employee wellness program.
• Employee assistance program.
• Employee health clinic.
• Position schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m.
• Our team follows a hybrid schedule working in-office 350 Commercial St. NE 3 days a week and remotely for the rest with manager approval. This is subject to change based on business needs.
• The City of Salem offers a comprehensive and equitable base salary within the listed range based on your experience, skills, and education. We encourage you to clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Learn more about Equal Pay.

What are the minimum qualifications?

• Must pass the pre-employment background check, or the Transportation Security Administrator (TSA) criminal background check depending on area of assignment.
• Must have an Oregon Driver license and a driving record that meets the City of Salem’s driving standards.
• Bachelor’s degree from an accredited college or university in business or public administration, or a related field, and six years of progressively responsible professional managerial experience, including managing supervisory staff, or any combination of experience and training that demonstrate possession of the knowledge, skills, and abilities as listed, and ability to perform the essential functions of work. 
• Hiring managers do not have access to view resumes as part of the application review process, please make sure to give detailed information in your application that includes your experience, knowledge, skills, and abilities as requested in the supplemental questions and job advertisement.

Preferred Qualifications (Not required to apply):

• Master’s degree preferred for some assignments and may substitute for 2 years of progressively responsible managerial experience. 
• Depending on the area of assignment, certifications or licenses may be required or preferred (and maintained throughout employment).

What you will bring along: 

• Designing and facilitating training programs for staff on compliance regulations, enforcement procedures, and customer service best practices;
• Demonstrating the ability to resolve conflicts related to compliance issues, and ensure fair outcomes;
• Ability to work closely with other governmental departments and agencies to coordinate compliance efforts and share resources;
• Ability to effectively implement standard operating procedures to enhance operational efficiency and compliance outcomes;
• Collecting and maintaining accurate records of compliance activities and findings, and preparing reports for the Assistant Director and other stakeholders that highlight trends, challenges, and recommendations for improvement;
• Effective communication with the community and stakeholders at all levels.

About us:
The City of Salem is the second largest City in the State of Oregon, located in the heart Willamette Valley, and is the capital city of Oregon with a population over 170,000. Centrally located, Salem is 47 miles south of Portland and an hour from the Cascade Mountains to the east and an hour from the ocean beaches to the west. Salem is an exceptional community for living and working with exciting new and comfortable well-established neighborhoods and carefully preserved historic buildings.


A full-service City, Salem has eight primary departments:
Community Planning and Development, Finance, Fire, Enterprise Services, Legal, Police, and Public Works. Several departments also have functional divisions within their department. The City has five labor unions and employs roughly 1,350 talented and dedicated staff members. The Urban Renewal Agency and the Salem Housing Authority are separate municipal corporations. The Agency contracts with the City for services and the Authority is led by the Housing Administrator within the Community Planning and Development department.

Where can I find out more about the position?
Go to the menu option for Class Specifications and search for Manager II or view by clicking here.

How can I apply?
The City of Salem invites individuals of all diverse communities and backgrounds to apply for our available job opportunities as we strive to provide the best service to everyone. The City of Salem is committed to providing equal employment opportunities to all and has a culture that values diversity, equity, and inclusion. We believe that by welcoming differences, encouraging new ideas and views, listening to, and learning from each other, we are better able to serve the community.
 
To apply, click on the green “Apply” button to complete your application. Hiring managers do not have access to view resumes as part of the application review process, please make sure to include how you meet the qualifications outlined in the class specification in your application.  
 
Applicants that meet the minimum qualifications as outlined above but not selected for this position may be placed on an eligibility list, and candidates may be hired from the list. Eligibility lists are valid for six months. The City will send email notifications to eligible candidates about potential hiring opportunities so please ensure your email settings accept our system generated email notifications.
 
You may subscribe for automatic notification of job openings at the City through the Job Interest Cards - sign up today!
 
For more information about employment at the City of Salem, please visit our website at www.cityofsalem.net/jobs.