Computer Associate (Operations) LV 2 / IT Service Specialist 2 - Office of the District Attorney, Bronx County

JOB SUMMARY:

The Bronx District Attorney’s Office is committed to serving the diverse Bronx County community of over 1.4 million individuals, ensuring fair justice and a safer Bronx. To support our expanding IT landscape and the implementation of new in-house and Custom off the Shelf (COTS) applications, the Information Technology Bureau is seeking two (2) skilled IT Service Specialists (Level 2 Tier 2) to provide level 2 and level 3 support. This role will be responsible for ensuring the seamless operation and functionality of various applications, including NICE Justice, and supporting the new integration development engineer role.

JOB RESPONSIBILITIES:

Specific duties will include, but are not limited to, the following:

• Providing level 2 and level 3 support for new in-house and Custom off the Shelf (COTS) applications, including but not limited to BXDA, ECMS, CPR, NICE Justice, and more.
• Collaborating with level 1 support teams to troubleshoot and resolve complex technical issues, ensuring timely and effective problem resolution.
• Assisting in the testing and rollout of new applications, verifying their functionality, compatibility, and user experience.
• Liaising with application vendors and internal development teams to report and escalate issues and track their resolution.
• Supporting the integration development engineer role by assisting in the design and deployment of new integrations, data flows, and interfaces.
• Participating in cross-functional teams to ensure the successful implementation of new solutions and enhancements.
• Collaborating with end users to provide training, assistance, and documentation for applications and integrations.
• Developing and maintaining comprehensive documentation for application configurations, procedures, and troubleshooting steps.
• Contributing to the enhancement of IT service management processes and practices.
• Staying up to date with emerging technologies, industry trends, and best practices related to application support and integration.
• Identifying opportunities for process improvements and efficiency gains in the application support workflow.
• Providing timely and effective communication to stakeholders regarding support status, issue resolution, and enhancements.
• All other duties as assigned.

QUALIFICATIONS:

• Bachelor’s degree in information technology, Computer Science, or related field; relevant certifications (e.g., ITIL, CompTIA A+) are beneficial.
• Proven experience in application support roles, preferably in a level 2 or level 3 support capacity.
• Familiarity with software application development, rollout, and data integrations.
• Strong troubleshooting skills and the ability to analyze and resolve complex technical issues.
• Experience in working with application vendors and internal development teams to escalate and resolve issues.
• Excellent communication skills to interact effectively with technical and non-technical stakeholders.
• Ability to work collaboratively in cross-functional teams and across different units.
• Detail-oriented mindset and the ability to manage multiple tasks and priorities.

Note: Those serving in comparable civil service titles will also be considered.

To Apply

We appreciate your interest in a position with the Bronx District Attorney's Office. To apply, cut and paste the following link into the browser: https://us.smrtr.io/XDZ3 or go to https://cityjobs.nyc.gov/ à Locate the "Search open jobs" field à Enter the Job ID 611374.

Upon your completion of the city application through Smartrecruiter, we will review your application and contact you if you are selected for an interview. If you have any questions or concerns, don't hesitate to contact Recruitment at 718-590-2258 or via email at bxdarecruit@bronxda.nyc.gov.

**LOAN FORGIVENESS: The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PLF) to all qualifying public service employees. Working with Bronx District Attorney’s Office qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program's other requirements. Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements: https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.