Computer Operator - Consultant - Rose International

REQUIRED EDUCATION: High School Diploma or equivalent

Required Skills:
• Database PlatformsScripting Language Experience Yes 1 Advanced Within 6 Months 2 - 4 Years
• Documentation/LanguageTechnical writing Yes 1 AdvancedWithin 6 Months2 - 4 Years
• MiscellaneousCustomer service skills No 2
• MiscellaneousLeadership skillsNo 2
• Networking & DirectoriesUnderstanding of computer and network operating system fundamentals (e.g. operating systems, applications, storage, networking)Yes 1 Advanced Within 6 Months2 - 4 Years
• Packaged Applications Microsoft Office Suite Yes1 Advanced Within 6 Months 2 - 4 Years
• Programming Languages Programming Experience No 2
• Protocols Knowledge of networking protocols, including TCP/IP, HTTP, NTP, DNS, MLLP, NDM Yes 1Advanced Within 6 Months2 - 4 Years

REQUIRED SKILLS (Rank in order of importance):
• IP Network Troubleshooting
• DNS Configuration
• Understanding of monitoring tools (Splunk, SolarWinds)
• Microsoft office suite
• Server batch scripting
• Technical writing experience

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
• Leadership Skills
• Strong Customer Service
• Self-Management
• Web Programming

Daily Duties/Responsibilities:
• Monitors, tests, maintains and repairs network and infrastructure elements for Client CCIT.
• Monitors Client network, server, and application elements, resolve incidents and service requests and/or consult with the subject matter expert team for incident resolution.
• Applies simple state-of-the-art technology to meet and improve network control center. Configure network and system resources and maintain corresponding system records and documentation.
• Provides tier ii support as per SME agreements. Performs periodic maintenance and monitoring of computer systems. performs pre-configured port activations on network switches.
• Prepares and reviews documentation for use in operations for training and knowledge base. participates in training and cross training for the tier II.
• Provides customer service for all information and/or telecommunication network systems support areas. Monitors mainframe, applications and batch processing.
• Responds to issues, alerts, incidents, tickets and resolve incidents and service requests and/or consult with the subject matter expert team for incident resolution.
• Meets agreed SLA time requirements.

Job Description: **PLEASE READ HOURS AND ONSITE DETAILS**
NIGHT SHIFT POSITION
HOURS ARE 6PM- 6AM
THIS INCLUDES WEEKENDS AND HOLIDAYS

Benefits:

For information and details on employment benefits offered with this position, please visit here .Should you have any questions / concerns, please contact our HR Department via our secure website .

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender(expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law.Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).