Computer Technician and A/V Support Specialist - Breck School

Breck School
Job Description

Title: Computer Technician and A/V Support Specialist

FLSA Status: Exempt

Reports to: Director of Technology

Hours: Determined with Director of Technology

Updated: 11/05/2024

Background:

The Breck Technology department is responsible for hardware and software support of all academic and operational technology in the institution. We aim to provide timely and excellent support to all our constituents through personal service and clear communications.

This position provides technical support, repair and maintenance of all student, faculty and staff hardware and software systems as well as supporting audio/video production as necessary for community events. We work collaboratively as a department to serve as primary or backup support to specific areas of the school as assigned.

Skills and Competencies

Our new team member is positive, communicative, manages time effectively, and is proactive in order to anticipate the needs of users and spaces. This individual has an eye for detail and is seen as reliably delivering technology support.

Our new Computer Technician has:

• Knowledge of, and a passion for audio/video production, high-quality presentation spaces and live-streaming technology stacks.

• Knowledge of macOS, Apple iOS, and Windows administration.

• Knowledge of collaborative educational software tools

• Familiarity with Mobile Device Management (MDM) solutions, preferably JAMF.

• Ability to troubleshoot hardware and software computer problems

• Ability to clearly translate technology jargon into non-technical language

• Ability to interface cooperatively, empathetically, courteously and professionally with students, teachers and co-workers in a way that strengthens confidence in their ability to use technology.

• A practice of being able to set the highest standards of integrity and ethics

Essential Duties and Responsibilities:

• Provide primary support for classroom, meeting and event spaces in the school.

• Provide primary support for assigned operational departments of the school.

• Provide A/V support of school events requiring live-streaming or complex presentations.

• Ensures the classroom technology experience is high quality, including visual, audio and classroom-specific technology.

• Support the hardware and software for all faculty, staff and students

• Utilize ticketing and repair systems to provide support, track inventory, process repairs and provide loaner equipment as needed

• Serve as a resource in our tech support space for all constituents

• Provide backup tech support as necessary for people and places throughout the school.

• Remain informed on technology trends by ongoing training and attending workshops, seminars or conferences and reviewing published information.

• Through our mobile device management, develop, test and deploy software packages for Students and Faculty, maintaining up-to-date software and security programs for student computers.

• Anticipate, test, and incorporate new technology that will enhance Student and Staff education/experience.

• Complete printer installation, setup, basic maintenance, and adjustment/updates, supply orders and repairs

• Other duties, as assigned.

Education and Qualifications

• College degree preferred

• Proficiency with macOS, Windows, Android and iOS devices

• Experience working with students of all ages

• Experience in a helpdesk environment

• Relevant certifications with Apple, JAMF, Google or progress towards certification preferred

• Understanding of audio/visual hardware setup and troubleshooting including monitors, projectors, interactive displays, amplifiers, microphone, sound systems, Bluray/DVD Players, Webcams, Video Cameras, and AV Streaming.