Computer Technician - Partnership Solutions

Overview:

The IT Bench Technician is responsible for diagnosing, repairing, and maintaining computer hardware and software. This role involves working on various devices and systems, ensuring they are functioning optimally. The ideal candidate will have strong technical skills, attention to detail, and a passion for providing exceptional customer service.

 

At Partnership Solutions, our work is performed in support of, and on behalf of, Care Design NY (a Care Coordination / Health Home), and Partners Health Plan (a Managed Care Organization), dedicated to providing supports and services for persons with intellectual and/or developmental disabilities. As their administrative arm, we share in a unified organizational culture and the work we do is in furtherance of our collective ability to achieve our shared organizational mission, vision, and values as stated below:

Purpose - Connecting people to their chosen supports to live a healthy and meaningful life.
Vision – We see a world that is accepting, inclusive, and promotes positive health for all individuals with intellectual and /or developmental Disabilities (I/DD).
Mission – Our mission is twofold: to provide compassionate, skilled person-centered care planning that includes a holistic approach to health and wellness, and to advocate for a disability inclusive world.
Values -

• Committed - We are committed to developing successful employees across the organization so members and families can receive high-quality supports.
• Compassionate - We are compassionate about creating open, honest relationships through collaboration, active listening, and showing empathy for others.
• Connected - We are connected to each other through a sense of belonging that enriches the work environment and shapes a positive experience for members and families.

All full-time positions come with generous benefits including $3000 tuition reimbursement per calendar year, and up to $250 of professional development courses! Click here to view the current benefits summary.

Responsibilities:

• Troubleshoot and repair hardware and software issues on desktops, laptops, printers, and other IT equipment.
• Manage the efficient shipping and receiving of IT equipment, ensuring all items are accurately documented, securely packaged, and promptly processed for delivery or inventory.
• Install and configure operating systems, software applications, and hardware components to properly prepare them for distribution and immediate use by the workforce.
• Perform routine maintenance and upgrades on IT systems to ensure peak performance and reliability.
• Conduct thorough testing of repaired equipment to ensure proper functionality and performance.
• Provide high-quality support to customers, addressing their technical issues and concerns professionally and efficiently.
• Maintain accurate records of repairs, installations, and maintenance activities, including detailed descriptions of issues and solutions in accordance with departmental procedures. Identify trends that may lead to alternative solutions.
• Track and manage spare parts and equipment inventory, ensuring that necessary components are available for repairs.
• Work closely with other IT team members and departments to resolve complex issues and implement solutions.

Qualifications:

• Associate degree in Information Technology, Computer Science, or related field preferred (or High School Diploma/GED with equivalent experience)
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are preferred
• Strong background in hardware and software troubleshooting and repair is required and prior work experience in this area is preferred
• Proficiency in diagnosing and repairing various types of computer hardware and software issues
• Familiarity with operating systems (Windows, macOS, Linux) and common office applications
• Strong analytical and problem-solving skills with the ability to think critically and resolve issues efficiently
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users
• High level of attention to detail and accuracy in diagnosing and repairing technical issues
• Ability to work effectively both independently and as part of a team

Care Design NY and Partnership Solutions provide equal employment opportunities to all. We celebrate the qualities that make each of us unique and greatly value how they enrich the work we do. As such, we welcome candidates of color, candidates who identify as gender diverse, neurodiverse candidates, and candidates of all ages with diverse lived experiences and perspectives to apply.

 

Salary starting at:$20.50 / hrSalary up to:$24.50 / hr