Concierge Operations Manager - Stratton Amenities

Stratton Amenities, a luxury front desk and amenity management service, is on the search for a dedicated and dynamic Concierge Operations Manager. Our mission is to provide the ultimate hospitality experience for our associates, clients, residents, and guests. The ideal candidate will establish enduring relationships with our clients, lead our concierge teams throughout the Atlanta Region, and be passionate about delivering top-tier hospitality.

As the Concierge Operations Manager, you will oversee a portfolio of clients, foster strong client relationships, and lead in training and developing our teams. Successful performance in this role demands excellent relationship-building skills, flawless communication, and robust problem-solving skills.

Essential Duties and Primary Responsibilities:

• Cultivate enduring client relationships through regular face-to-face meetings
• Guarantee client and employee satisfaction
• Arrange and conduct weekly meetings
• Interview, recruit, and train new associates
• Act as a liaison between clients and internal teams to ensure the successful execution of services
• Inspire and lead associates to reach optimal service goals
• Account for the overall performance of the assigned region
• Handle recruitment, hiring, and onboarding of new associates and properties
• Respond to and manage emergency calls promptly and efficiently. We are a 24/7 service; being accessible at all hours is mandatory in case of emergencies.
• Have a passion for training, developing, and inspiring your team members

Key Skills & Proficiencies:

• High Emotional Intelligence (EQ)
• Excellent listening and leadership skills
• Ability to foster and promote a positive work culture
• Fast learner, confident, creative, and efficient
• Dedicated, goal-driven, extremely disciplined, and organized

Requirements:

• Proven work experience as a manager in hospitality or a related field
• Experience in delivering client-focused solutions
• Exceptional time and project management skills with a focus on improving inefficient processes
• Keen attention to detail and ability to adhere to deadlines
• Strong verbal and written communication skills
• Prior experience in the hotel or hospitality industry is a plus

Stratton Amenities is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status.