Concord Crumbl - Training Shift Lead - Crumbl Cookies

Are you passionate about baking, team development, and creating a positive workplace culture? Crumbl Cookies is looking for a Training Lead to join our team!

What You'll Do:
As the Training Lead, you will be responsible for training and onboarding new Bakers, ensuring they master the skills needed to excel in their roles. You will teach Crumbl's baking processes, customer service standards, and safety protocols, all while fostering a fun, productive, and professional workplace. This role focuses on delivering an exceptional guest experience and maintaining operational excellence, including meeting key performance goals in areas such as customer satisfaction, labor efficiency, and product quality.

Key Responsibilities:

Implement training programs for new Bakers covering baking, customer service, and store operations.

Guide team members in Crumbl baking processes to ensure consistency and quality.

Provide continuous feedback, coaching, and support to help team members grow and succeed.

Assist with weekly cookie production planning and quality control.

Lead by example in promoting Crumbl's positive store culture.

Qualifications:

Previous experience in a training or leadership role in a fast-paced food service environment.

Strong communication and interpersonal skills to effectively train and motivate team members.

Flexibility to work early mornings, nights, weekends, and holidays.

Ability to follow Crumbl's baking processes and ensure top product quality.

Attention to detail and ability to multitask in a team-oriented environment.

Minimum two weekend shifts per month required to maintain operational integrity.

Why Crumbl Cookies?
Join a fast-growing, fun, and supportive team where you can make a difference in shaping the next generation of Bakers. Enjoy competitive pay, tips, and growth opportunities while contributing to a company that values a positive work culture and high standards.

Apply Today!
Become part of Crumbl Cookies and help us deliver the ultimate cookie experience!

Team Member Team Member Team Member Shift Leader Shift Leader Shift Leader Manager Manager Manager Trainer Trainer Trainer Restaurant Restaurant Restaurant Food Food Food Customer Service Customer Service Customer Service