Configuration Management Analyst - cyberThink, Inc
O Fallon, MO 63304
About the Job
Job Description:
As a Configuration Management Analyst, you will be responsible for managing and configuring production environments for both existing and new customers. You will integrate new products into the global implementation framework, provide technical expertise on implementation plans and release requirements, and address complex customer inquiries. Your role involves configuring systems, interpreting customer requests, contributing to process improvements, and providing training and mentorship.
Key Responsibilities:
Required Skills, Experiences, Education, and Competencies:
The hourly range for roles of this nature are $40.00 to $55.00/hr. Rates are heavily dependent on skills, experience, location, and industry.
cyberThink is an Equal Opportunity Employer.
As a Configuration Management Analyst, you will be responsible for managing and configuring production environments for both existing and new customers. You will integrate new products into the global implementation framework, provide technical expertise on implementation plans and release requirements, and address complex customer inquiries. Your role involves configuring systems, interpreting customer requests, contributing to process improvements, and providing training and mentorship.
Key Responsibilities:
- Manage customized production configurations for existing and new customers.
- Integrate new products into the global implementation framework.
- Provide technical expertise on implementation plans and release requirements to internal partners.
- Configure production environments, ensuring integration of technical knowledge and functional relationships of systems, products, and services.
- Resolve complex or unusual customer inquiries and issues escalated by junior resources.
- Serve as a subject matter expert on implementation and configuration project activities, offering technical guidance for troubleshooting.
- Translate customer requests into parameter values, ensuring compliance with Client’s standards, specifications, and rules.
- Contribute to process improvement initiatives to enhance customer experience.
- Explain technical concepts to senior team members and provide training or explanations to internal teams and potentially customers.
- Lead medium-sized projects/initiatives with a focus on Client’s products/services and implementation standards.
- Mentor and provide guidance to junior colleagues within a specific focus area.
Required Skills, Experiences, Education, and Competencies:
- Extensive experience in configuring production environments.
- Proven track record in providing subject matter expertise to influence configuration project activities.
- Ability to resolve complex or unusual customer configuration inquiries.
- Experience communicating technical concepts effectively to senior team members.
- Strong background in managing and integrating technical systems and products.
- Experience in process improvement and enhancing customer experience.
- Ability to lead projects and provide mentorship to junior staff.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
The hourly range for roles of this nature are $40.00 to $55.00/hr. Rates are heavily dependent on skills, experience, location, and industry.
cyberThink is an Equal Opportunity Employer.
Source : cyberThink, Inc
