Configuration Management Process Lead - GSSR Inc

TheConfiguration Management Process Lead is responsible for the overall qualityand governance of the configuration management process within the organization.This role will provide the IT organization with oversight and guidance supportof the associated end to end CMDB processes. This will be accomplished byworking with the IT leadership and relevant stakeholders to implement andmanage best practices, process, standards, and policy. The ConfigurationManagement Process Lead has an advanced understanding of ConfigurationManagement Processes as well as the methodologies and techniques needed toguide an organization to the successful attainment of key KPIs and overarchinggoals of IT Operations. The ideal candidate will also have a strongunderstanding and technical competencies with the Common Service Data Model(CSDM), Discovery, CMDB structure, MID servers, and the ServiceNow platform.

Minimum Work Experience:6%2B years\' combined experience in Configuration Management in an IT operations,managed services, or service delivery environment.

Qualifications

• Process Lead: Establish integrated and systematic processes in support of related Configuration Management processes. Develop the organization\'s expertise in the Configuration Management processes and methods. Plan, manage, and coordinate the full lifecycle in a high interoperability IT environment. Empower CMDB stakeholders to utilize and leverage the CMDB database and associated processes.
• Maintenance: Provides technical support and problem resolution for customer inquiries regarding the new and existing data analytics, policy, process, standards, and best practices related to Configuration Management.
• Communication: Develops partnerships with the consumers of data analytics to understand business needs. Trains provided reports and dashboards, policy, process, standards, and best practices.

Minimum Formal EducationRequired for this Position: Bachelors degree in computerscience, Data Analytics, Business Management, Accounting, Finance, ProcessImprovement or similar field of study, or equivalent job experience.

Certifications Required: Information Technology Infrastructure Library (ITIL) 3 or 4Certification preferred, or equivalent experience.

Top 5 Required Skills

• ITIL and ITSM Processes
• Attention to Detail, Analytical Skills
• Communication and Collaboration
• Problem Solving and Troubleshooting
• ServiceNow CMDB, Discovery, CSDM, Platform knowledge (foundational)

Preferred:

• Certified System Administrator (CSA)
• Certified Implementation Specialist (CIS) Discovery