Configurations Specialist - Onbe
Conshohocken, PA
About the Job
Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf." Because that's exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe!
Summary: The Configuration Specialist is responsible for the execution of external supplier platform configurations required for new client projects and change management requests. This role requires a demonstrated ability to lead multiple projects, accurately, timely, and within the guidelines of our supplier operations. The Configuration Specialist will be involved in consulting on strategies to meet program requirements and will need to maintain an understanding of multiple platforms, products, and capabilities. This role will collaborate across departments to drive process improvement and best practices that position Onbe as a leader in the industry.
This role is a hybrid role that will work onsite 1-2 days per week at our Conshohocken, PA location. Occasional travel may be required as part of this position. #LinkedIn-Hybrid
Responsibilities:
- Develop and demonstrate a mastery understanding of internal and supplier system platforms, products and capabilities
- Understand projects' scope and requirements to assist with meeting project timelines and objectives
- Complete the external supplier platform configurations and conduct a quality check to ensure accuracy against the project requirements
- Attend regular internal and external supplier facing calls, helping maintain agendas, individually owning talking points related to assigned projects
- Provide regular and detailed updates to project owners to ensure project status is known
- Escalate blockers with internal and external stakeholders, partnering closely with Implementations and Leadership to action and resolve in a timely manner
- Possess the ability to troubleshoot, diagnose, and accurately remediate production issues in line with the external supplier configurations
- Complete change management requests that require external supplier facing engagement
- Creation and maintenance of standard operating procedures (SOPs) for the assigned role
- Participate in beta testing on new features and functionality as requested by enterprise team members
- Understand partner capabilities and how to apply them to the client project request, adhering to all Risk and Compliance policies and procedures
- Execution of miscellaneous project tasks and efficiency initiatives assigned by manager
Qualifications:
- Bachelor's degree or equivalent work experience
- 1-2 years of experience in a supplier facing configuration role using proven implementation or project management methodologies
- Preferred experience in implementing and managing projects across multiple platforms
- Excellent business writing and communication skills with a strong attention to detail
- Knowledge of Microsoft programs including Word, Excel, and PowerPoint
- Familiarity with the payment industry ecosystem preferred but not required
The base salary range for this position is budgeted for $51,120.00 to $59,160.00 with eligibility for an annual bonus. The actual base salary offered depends on a variety of factors, including but not limited to the qualifications of the individual applicant for the position, years of proven experience, specific and unique skills, level of education attained, certifications or other professional licenses held, business needs, and market demand. Our competitive benefits include medical, dental, vision, wellness, 401(k) matching, open paid time off, generous parental leave, and more! Our job titles may span more than one career level. All candidates are encouraged to apply.
At Onbe, a diverse group of people, ideas, and perspectives are key to achieving phenomenal things. For over 25 years, our focus has remained on building a culture of openness and ingenuity, where employees come together to innovate and build disbursement solutions that make the lives of our clients and their consumers and workforces easier and better. Our definition of success includes celebrating differences and affirming belonging. To that end, we ask employees to come to Onbe as they are and contribute their diverse perspectives, identities, and experiences.
We believe that the recruiting phase is only the very beginning of diversity and inclusion. At Onbe, we're constantly evolving the way we celebrate diversity every day and in everything we do. With several internal committees that are dedicated to mental and physical wellness, diversity, inclusion, and community outreach, we are committed to making a culture that is inclusive to all.
Onbe is proud to be an equal opportunity employer. We seek out ways to create a mindful workforce that embraces diversity and celebrates a culture of inclusion. We do not discriminate against employees or job applicants on the basis of race, color, ancestry, national origin, sex (including pregnancy), gender identity, sexual orientation, marital or family status, religion, age, disability, genetic information or military service. Our equal opportunity policy applies to all decisions of employment including hiring, placement, promotion or advancement, termination, layoff, recall, transfer, compensation, training and leaves of absence
