Constituent Service Representative (Customer Service Representative III) 2025-11 - GOVERNOR'S OFFICE
AUSTIN, TX
About the Job
### Constituent Service Representative - Austin, Texas
The Office of the Governor is looking for a Constituent Service Representative (Customer Service Representative III) to work in the Constituent Communication Division.
### Who We Are
The Office of the Governor works to build a healthier, safer, freer, and more prosperous future for all Texans. We are located primarily within the Texas State Capitol Complex in Austin.
### What You'll Earn
The salary is $4,1667.67 - $4,333.34 a month ($50,000.04 - $55,000.08 a year).
Benefits include medical insurance, sick leave, and vacation leave. Also, State of Texas employees are eligible for a defined retirement plan. Learn more:
### What You'll Do
This is a job that performs highly complex (senior-level) customer service work. Work involves providing external constituent service support and receiving and responding to public inquiries for information and/or state services. Work involves both electronic and telephonic transmissions.
- Responds to customer inquiries and maintains customer accounts according to specific guidelines and procedures.
- Enters information into databases, processes letters to customers, and performs other general clerical services.
- Performs accurate and timely data entry of constituent correspondence.
- Reviews and routes mail and other correspondence.
- Communicates with the public in person, by telephone, by email or regular correspondence, by fax, or over the Internet.
- Maintains a positive, customer service attitude and possesses the ability to consistently exercise tact and courtesy.
- Demonstrates interpersonal effectiveness while communicating with various internal and external constituencies.
- Maintains knowledge of current events with regard to change and innovation in state government and public policy.
- Utilizes contracted technologies to record communications with and from the public.
- Establishes and maintains a regular attendance record and a reliable body of work performance.
- Greets and directs divisional visitors to appropriate staff.
- Creates, edits, and mails form letters and typical responses.
- Prepares materials and produces ceremonial items and documents.
- Processes assigned letters from writers and editors.
- Adheres to state agency records retention program, practices, policies, and procedures.
- Finalizes official state documents and certificates by attaching state seals and ribbons.
- Maintains a pleasant demeanor for greeting and interacting with constituents.
- May train new staff and/or other divisions on new technologies associated with the division.
### How You'll Qualify
- Graduation from high school; and
- Three (3) years of experience in any customer service, clerical, or administrative support work.
Note: Experience and education may be substituted for one another on a year-for-year basis.
### You're a Great Fit with
- College degree or college coursework completed in communication, government, political science, pre-law, business, or liberal arts.
- Knowledgeable of the administration's key initiatives and policy positions.
- Proofreading skills.
### Other Things to Know and When You Should Apply
It's a great job for a professional who likes to perform customer service support and receiving and responding to public inquiries for information and/or state services. Apply now by submitting a state of Texas application. Applications are reviewed daily.
Telework opportunities are available upon request. Reliable internet is required. Alternate work schedules and telework may be discussed with the hiring manager during the interview process.
### Veterans
Veterans, Reservists, or members of the Guard can compare this position to Military Occupations [(MOS)](https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf) at the Texas State Auditor's Office.
The Office of the Governor is looking for a Constituent Service Representative (Customer Service Representative III) to work in the Constituent Communication Division.
### Who We Are
The Office of the Governor works to build a healthier, safer, freer, and more prosperous future for all Texans. We are located primarily within the Texas State Capitol Complex in Austin.
### What You'll Earn
The salary is $4,1667.67 - $4,333.34 a month ($50,000.04 - $55,000.08 a year).
Benefits include medical insurance, sick leave, and vacation leave. Also, State of Texas employees are eligible for a defined retirement plan. Learn more:
### What You'll Do
This is a job that performs highly complex (senior-level) customer service work. Work involves providing external constituent service support and receiving and responding to public inquiries for information and/or state services. Work involves both electronic and telephonic transmissions.
- Responds to customer inquiries and maintains customer accounts according to specific guidelines and procedures.
- Enters information into databases, processes letters to customers, and performs other general clerical services.
- Performs accurate and timely data entry of constituent correspondence.
- Reviews and routes mail and other correspondence.
- Communicates with the public in person, by telephone, by email or regular correspondence, by fax, or over the Internet.
- Maintains a positive, customer service attitude and possesses the ability to consistently exercise tact and courtesy.
- Demonstrates interpersonal effectiveness while communicating with various internal and external constituencies.
- Maintains knowledge of current events with regard to change and innovation in state government and public policy.
- Utilizes contracted technologies to record communications with and from the public.
- Establishes and maintains a regular attendance record and a reliable body of work performance.
- Greets and directs divisional visitors to appropriate staff.
- Creates, edits, and mails form letters and typical responses.
- Prepares materials and produces ceremonial items and documents.
- Processes assigned letters from writers and editors.
- Adheres to state agency records retention program, practices, policies, and procedures.
- Finalizes official state documents and certificates by attaching state seals and ribbons.
- Maintains a pleasant demeanor for greeting and interacting with constituents.
- May train new staff and/or other divisions on new technologies associated with the division.
### How You'll Qualify
- Graduation from high school; and
- Three (3) years of experience in any customer service, clerical, or administrative support work.
Note: Experience and education may be substituted for one another on a year-for-year basis.
### You're a Great Fit with
- College degree or college coursework completed in communication, government, political science, pre-law, business, or liberal arts.
- Knowledgeable of the administration's key initiatives and policy positions.
- Proofreading skills.
### Other Things to Know and When You Should Apply
It's a great job for a professional who likes to perform customer service support and receiving and responding to public inquiries for information and/or state services. Apply now by submitting a state of Texas application. Applications are reviewed daily.
Telework opportunities are available upon request. Reliable internet is required. Alternate work schedules and telework may be discussed with the hiring manager during the interview process.
### Veterans
Veterans, Reservists, or members of the Guard can compare this position to Military Occupations [(MOS)](https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf) at the Texas State Auditor's Office.
Source : GOVERNOR'S OFFICE
