Consulting Systems Engineer - Carrier Access IT

Job Title: Consulting Systems Engineer III

Department/Division: Systems Technology

Reports To:  Director of Systems Technology

FLSA Status: Exempt

Job Summary:

The Tier III Engineer is a key position on our technology team that designs, implements, and maintains systems solutions for clients.  While working in fast-paced environments, the position’s primary focus is to implement cloud, server, storage, virtualization, and IaaS projects, and interface with clients to help them manage the technical components of those technologies.

Essential Functions:

• Implement exciting, best-in-class systems technology projects
• Provide client assistance by receiving support escalations.  Collaborate with internal and vendor technical resources until a solution is reached
• Communicate both big-picture business drivers and technical details throughout projects
• Attend vendor training, conferences, webinars, and continuing education to maintain current knowledge of relevant technology and research industry best practices
• Gain and maintain certifications in areas of expertise
• Advocate positive culture, especially with Tier I and Tier II engineers
• Provide feedback to executive and technical teams to participate in functionality roadmap planning
• Benchmark, analyze, report on and make recommendations for the improvement and growth of professional and managed services technology infrastructure
• Consult with managed services engineers to drive support escalations to resolution
• Perform other tasks as needed or requested

Education and Experience:

• 5+ years of related information systems experience with 3+ years work experience with enterprise-level server, storage, virtualization, IaaS cloud, or BDR solutions required
• Associates or Bachelor’s degree in related field preferred
• Microsoft Hosting Technologies (Microsoft 365,Azure, Azure AD)
• Client-facing communication & soft skills to work with management, client IT contacts, and technical vendors on technical issues as they relate to projects or client needs
• The ability to create lasting relationships with client technology teams
• General Microsoft Windows Server (AD, GPO, DNS, DHCP, IIS) 
• Application and Desktop Delivery (Citrix, Horizon, VDI, Azure Virtual Desktop, RDS)
• Server and enterprise-level hardware (Cisco UCS, HP and Dell)
• Storage Solutions (Pure Storage, HP, Dell, other storage vendors) 
• Datacenter Virtualization (VMWare, Hyper-V a plus)
• Backup/DR Solutions (Rubrik, Veeam, Datto, other BDR solutions)
• Identity Management and MFA (Duo, Microsoft, other solutions)
• Endpoint Management (Intune, Microsoft Config Manager, endpoint security)
• Certifications are highly encouraged, especially in systems technologies

Required skills and abilities:

• Scripting and automation skills
• Entrepreneurial mindset with the understanding of revenue growth as a business driver
• Familiarity with enterprise procedures (change control, incident response, business continuity)  
• Linux experience a plus
• Experience with compliance standards a plus (PCI, SOC, HIPAA)  
• Basic development, programming, or database administration exposure a plus
• Excellent communication & soft skills to work with management, end users and      technical vendors on technical issues as they relate to proposals or      client needs
• High level of self-motivation with a keen attention to detail
• Ability to manage multiple priorities and add value under the pressure of time constraints in a fast-paced, collaborative environment
• Ability to travel in various capacities, for example but not limited to client sites, training seminars, trade shows and corporate events
• Ability to work in an environment which may require sitting for extended periods of time, dexterity of hands and fingers to operate a computer keyboard, mouse, power tools and to handle other computer components, lifting and transporting moderately heavy objects, such      as server and network components, computers and peripherals

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k and company match
• Flexible Schedule
• Life Insurance
• Short term and long-term disability
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Dependent Care Account (DCA)
• Employee Assistance Program 
• Opportunities for professional and career advancement