Consumer Lending Support Specialist - Greater Nevada Credit Union

At Greater Nevada, our passion is helping more people Live Greater, including our members, communities, and each other.  

With pride, we strive to make a difference in the lives of our members and the communities they live in through financial inclusion, education, and empowerment. Why? Simply because we believe that together, we Live Greater. 

To do this, we practice C.A.R.E. with our Values:

• We Care Genuinely.
• We build relationships because we know that we are Greater Together.
• We Stay Trustworthy as we serve our communities.
• "Be Bright" rings in our ears as we find custom solutions that meet our members' needs.
• We Inspire One Another, our members, and our communities to re-imagine what Living Greater can be.
• In every moment, we Enjoy the Experience. It's what has made the last 70 years greater and what we carry into the future as we continue to serve.

These values have guided us to become the largest Nevada-based credit union to touch the lives of more than 88,500 members and thousands upon thousands of people through our community and philanthropic work.

If you’re enthusiastic, collaborative, and ready to make an impact, we’d love to meet you! 

About The Position:

Consumer Lending Support Specialist is responsible for processing of collateral protection insurance and initiating subsequent adjustment to member loans, ensuring loan files are accurate and completed and ready for audit in a timely manner.

What You'll Be Doing

• Demonstrate a working knowledge of titles to ensure requests are handled accurately and in a timely manner.
• Process loan maintenance requests as requested by authorized GNCU staff.
• Ensure processing of Reconveyances and Subordinations are accurate and timely.
• Perform title searches, title changes and handle other applicable title matters with applicable Department of Motor Vehicle offices and/or vendors.
• Perform skip payment programs.
• Ensure insurance placements and refunds are completed in a timely manner.
• Apply appropriate procedures and reporting requirements of the Bank Secrecy Act.

Qualifications

• 1 year of Consumer Lending experience preferred
• 1 year of DMV/Title experience preferred
• 6 months of Customer Support experience required

Skills & Competencies

•  Manages conflict
• Customer focus
• Decision quality
• Display a consistent positive demeanor towards members, prospective members, business partners, the general public, your coworkers and other Greater Nevada businesses and departments.
• Actively support a positive culture as well as demonstrate the Passion and Core Values of Greater Nevada via personal actions and business decisions made.
• Deliver quality service to support functions within Greater Nevada and to members with whom business is directly conducted.
• Maintain appropriate levels of confidentiality by exercising sensitivity toward the nature of issues associated with member and non-member information.

Physical Demands

• While performing the duties of your job, you may regularly be required to sit and use a keyboard, multiple monitors, mouse, and telephone (including repetitive motions with hands, fingers, arms, etc.) for extended periods of time. You may also frequently be required to stand, walk, and reach with hands and arms, bend, and kneel.
• You may occasionally be required to lift and/or move up to 40 pounds. Anything above 40 pounds requires a team lift.

Location and Travel Requirements

          Greater Nevada Eagle Admin 

          451 Eagle Station Lane

          Carson City, NV 89701

          United States

• Located in an idyllic small community in beautiful Northern Nevada 

Compensation & Benefits

• $38,000 - $54,000 per year
• Compensation is dependent on experience
• Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
• Health Savings Account contributions
• Supplemental insurance and life insurance plans
• Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
• Paid time to volunteer and make a contribution to the community
• Employee product and service discounts 

Greater Nevada is an Equal Opportunity Employer

Employment at Greater Nevada is based solely on a person's merit and qualifications directly related to professional competence. Greater Nevada prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.