Consumer and Market Insight Manager - The Hilldrup Companies

Consumer and Market Insight Manager

Full Time Regular

Richmond, VA, US

Job Summary:

Hilldrup has an immediate need for a client-focused, results-oriented individual with exceptional interpersonal and customer service skills to manage our partnerships for lead generation. The ideal candidate will be dynamic and motivational, with an emphasis on excellence.

The position is responsible for identifying and developing key market specific alliance / partnerships for purposes of generating lead streams and networking relationships within the designated Carolina geography. This role will act as the liaison between primary contacts within the market alliances and our sales and marketing teams in order to create and execute strategies that will drive targeted revenue growth in this important vertical.

Duties/Responsibilities:

• Establish a target specific marketing campaign across multiple industry segments. Target industries include Real Estate companies/networks, home building companies, Senior living environments, facilities and communities, Cahmber of Commerce contacts and business functions, Home and Garden shows, Lead and Networking groups, etc. Target markets are Richmond, Charlottesville, Williamsburg and may include any cities or markets between those designated markets.
• Attend a predetermined minimum number of face-to-face meetings, in person visits, Chamber functions, etc. per month.
• Generate a predetermined minimum number of qualified leads to the sales teams servicing each market each month.
• Act as the community face of the company in each market at all related functions, trade shows, etc.
• Execute customer-focused sales strategies that will support the achievement of individual, department and company revenue and profit goals.
• Prospecting, networking, and developing new lead generators for prospective markets.
• Knowledge and understanding of world affairs and the impact on business.
• Adhering to established sales techniques with a strong focus on ethical business dealings, consistent with Hilldrup’s values.
• Capitalizing on on-the-job training and development opportunities.
• Utilizing social media and technology to promote Hilldrup and self.
• Other duties as assigned.

Values/Competencies

Accountability: Holding self and others accountable to meet commitments

• Follows through on commitments and makes sure others do the same.
• Acts with a clear sense of ownership
• Takes personal responsibility for decisions, actions, and failures.
• Establishes clear responsibilities and processes for monitoring work and measuring results.
• Designs feedback loops into work.

Integrity: Gaining the confidence and trust of others through honesty, integrity, and authenticity

• Follows through on commitments.
• Is seen as direct and truthful.
• Practices what he/she preaches.
• Shows consistency between words and actions.

Customer focus: Building strong customer relationships and delivering customer-centric solutions

• Gains insight into customer needs.
• Identifies opportunities that benefit the customer.
• Builds and delivers solutions that meet customer expectations.
• Establishes and maintains effective customer relationships.

Communication: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

• Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels.
• Attentive listener.
• Adjusts to fit the audience and the message
• Provides timely and helpful information to others across the organization.
• Encourages the open expression of diverse ideas and opinions.

Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

• Readily acts on challenges, without unnecessary planning.
• Identifies and seizes new opportunities.
• Displays a can-do attitude in good and bad times.
• Steps up to handle tough issues.

Drives results: Consistently achieving results, even under tough circumstances.

• Has a strong bottom-line orientation
• Persists in accomplishing objectives despite obstacles and setbacks.
• Has a track record of exceeding goals successfully.
• Pushes self and helps others achieve results.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Minimum 2 years previous sales or account management experience
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.

Professionalism

Qualifications

Required Education:

BA in business administration or a related field

Required Experience:

1 -3 years of sales experience

Physical Requirements:

Primary Work Location:

Some travel required

Physical Demands:

Work is performed in a typical, comfortable interior work environment which does not subject the employee to any unpleasant elements; individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks.

Why Hilldrup?

• Comprehensive benefits package, including health, dental, and retirement plans.
• Opportunities for career growth and development.
• A supportive and collaborative work environment.
• Be part of a company with a legacy of excellence in the moving and logistics industry.

Hilldrup is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Incumbents offered this position must successfully complete a background and drug test to continue with employment.

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