Contact Center Member Relationship - SUMMIT CREDIT UNION
COTTAGE GROVE, WI
About the Job
JOB REQUIREMENTS: Description Do you enjoy creating and deepening
relationships with members over the phone? If yes, this is the role for
you. This position is responsible for prompt, courteous, and thorough
assistance to members and potential members using the telephone and
other member access points. Candidates would be comfortable recommending
Credit Union products and services that strengthen the member's
financial situation and builds long-term relationships with the Credit
Union and also provide follow-up as promised to members and participate
in company wide and department goals and objectives. This position is
hybrid and requires that you come into our Headquarters (Cottage Grove)
three times per week. Why Summit? Onsite 24/7 gym Wellness Cafe Fun,
collaborative environment Job Requirements: Professional well developed
written and interpersonal communication skills essential for interacting
with members and co-workers. Ability to elicit member information that
can be used to strengthen member relationships. Requires judgment to
solve day-to-day problems but usually within established guidelines.
High school diploma or equivalent. Minimum combined two years experience
in at least two of the following areas: (Public contact/member service,
call center, financial environment or sales). In depth knowledge of
member self-service tools. Basic mathematical skills required, including
the ability to perform interest, pay-off, dividend and certificate
penalty calculations. Work requires basic knowledge of Microsoft Office
Suite. At Summit we cover more ground, give more back and have more fun.
Come be a part of something bigger! At Summit Credit Union, we are
committed to providing Equal Employment Opportunity regardless of race,
color, religion, sex, age, national origin, disability, military and
veteran status, sexual orientation, gender identity, marital status or
any other characteristic protected by local, state, or federal law. We
embrace diversity and believe that inclusion is critical to our success
as a credit union. Different makes us better. Employment decisions are
made based on qualifications, merit and business need. Equal Opportunity
Employer/Protected Veterans/Individuals with Disabilities The contractor
will not discharge or in any other manner discriminate against employees
or applicants because they have inquired about, discussed, or disclosed
their own pay or the pay of another employee or applicant. However,
employees who have access to the compensation information of other
employees or applicants as a part of their essential job functions
cannot disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information, unless the
disclosure is (a) in response to a... For full info follow application
link. Summit Credit Union is proud to be an Equal Opportunity and
Affirmative Action Employer of Veterans, Minorities and Individuals with
Disabilities. * APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/EB0C4B1171CB4B9C
relationships with members over the phone? If yes, this is the role for
you. This position is responsible for prompt, courteous, and thorough
assistance to members and potential members using the telephone and
other member access points. Candidates would be comfortable recommending
Credit Union products and services that strengthen the member's
financial situation and builds long-term relationships with the Credit
Union and also provide follow-up as promised to members and participate
in company wide and department goals and objectives. This position is
hybrid and requires that you come into our Headquarters (Cottage Grove)
three times per week. Why Summit? Onsite 24/7 gym Wellness Cafe Fun,
collaborative environment Job Requirements: Professional well developed
written and interpersonal communication skills essential for interacting
with members and co-workers. Ability to elicit member information that
can be used to strengthen member relationships. Requires judgment to
solve day-to-day problems but usually within established guidelines.
High school diploma or equivalent. Minimum combined two years experience
in at least two of the following areas: (Public contact/member service,
call center, financial environment or sales). In depth knowledge of
member self-service tools. Basic mathematical skills required, including
the ability to perform interest, pay-off, dividend and certificate
penalty calculations. Work requires basic knowledge of Microsoft Office
Suite. At Summit we cover more ground, give more back and have more fun.
Come be a part of something bigger! At Summit Credit Union, we are
committed to providing Equal Employment Opportunity regardless of race,
color, religion, sex, age, national origin, disability, military and
veteran status, sexual orientation, gender identity, marital status or
any other characteristic protected by local, state, or federal law. We
embrace diversity and believe that inclusion is critical to our success
as a credit union. Different makes us better. Employment decisions are
made based on qualifications, merit and business need. Equal Opportunity
Employer/Protected Veterans/Individuals with Disabilities The contractor
will not discharge or in any other manner discriminate against employees
or applicants because they have inquired about, discussed, or disclosed
their own pay or the pay of another employee or applicant. However,
employees who have access to the compensation information of other
employees or applicants as a part of their essential job functions
cannot disclose the pay of other employees or applicants to individuals
who do not otherwise have access to compensation information, unless the
disclosure is (a) in response to a... For full info follow application
link. Summit Credit Union is proud to be an Equal Opportunity and
Affirmative Action Employer of Veterans, Minorities and Individuals with
Disabilities. * APPLICATION INSTRUCTIONS: Apply Online:
ipc.us/t/EB0C4B1171CB4B9C
Source : SUMMIT CREDIT UNION