Contact Representative - Entry-Level - Internal Revenue Service

IRS Hiring Event for Entry-Level Contact Representative Job Opportunities, July 25, 2024

If you have one year of customer service experience or a bachelor’s degree—or a combination of experience and education—our entry-level Contact Representative positions are the perfect opportunity to join the IRS as a customer support professional at our Cheektowaga, NY, service center.

These entry-level positions do not require you to have prior tax experience, as our top-notch training programs will teach you everything you need to know to prepare you to be successful in these positions and grow in a meaningful career!

At our Buffalo, NY, In-person Hiring Event, we will be offering full-time, seasonal positions on day and mid-day shifts. Full-time, seasonal positions are typically offered in a six-to-eight-month season and may be extended. As a seasonal employee, if you are released during the off-season, IRS will call you back at the start of each new season, so you do not need to reapply.

Join us in Buffalo, NY, on Thursday, July 25!

During this event,we will be reviewing resumes, and making tentative on-the-spot job offers to those qualified attendees. If our offer is accepted, you will be able to complete several pre-employment steps during the event. The entire process can take about two to three hours to complete, so please plan accordingly.

How to Apply:

Click on the Apply buttonon this site for complete details and to register for the event. You’ll be taken to the official event registration page. Follow the instructions on that page, which will require you to:

1. Register to attend, AND
2. Apply to the exclusive Cheektowaga-only announcement by 11:59 p.m. ET Sunday, July 21. Before the in-person Buffalo hiring event, we will pre-qualify you, and you'll be given expedited consideration at the hiring event. This is a required step. Don't delay, apply today!

Duties and Qualifications: As a Contact Representative, you will provide customer support—working directly with taxpayers to resolve a variety of issues on their tax returns and tax accounts.One year of specialized customer service experience is required to qualify, however, a bachelor's degree (or combination of experience and education) can be substituted for the specialized experience requirement.

Benefits: IRS employees receive the full package of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, federal retirement, and participation in the Thrift Savings Plan, which is a supplemental retirement plan similar to a traditional 401(k).

Note:Space is limited. You must register for an appointment and apply to the exclusive Cheektowaga-only announcement BEFORE the event. Registrants who apply to this exclusive announcement will be given priority and expedited consideration over all others. Due to the high demand for these positions, those who do not apply to the exclusive announcement prior to the event may not receive consideration. The IRS will not consider walk-ins (based on availability) before 12:00 p.m.

If you do not apply to the exclusive Cheektowaga-only announcement before the event, remember to bring your resume and supporting education documents (if using to qualify instead of experience). However, registrants who apply in advance will be given priority consideration.

For the IRS to consider you for employment, you must be a U.S. citizen (native-born or naturalized).