Contract /Full Time - ServiceNow FSO Tech Lead at Corporate Biz Solutions Inc

Technical Skills: (Primary)

• Hands on experience in implementing ITSM FSO CSM etc
• Client and Server APIs i e Glide Dialog Window Glide Form Glide Aggregate Glide Record etc
• Validate requirements and highlight discrepancies
• Design solution and suggest technical best practices
• Provide domain architecture and the technical aspects of the project
• End to end guidance and review of FSO Implementation customization in ServiceNow
• Participate in requirement gathering meetings and provide inputs to the developers based on the requirements

Technical Skills (Secondary Nice to have, NOT MANDATORY):

• Ensure information is accurate and feasible

Soft Skills

As this is an onsite role, must have strong written and oral communication skills.

Insurance Domain Knowledge

Strong ability to work with client stakeholders.

Requirement Review and Work Effort Estimation

Certifications

ServiceNow Administration certification

ServiceNow Implementation Specialist Certification FSO ITSM various tracks

ServiceNow Master Architect Certification optional

Skills

ServiceNow-FSO

Customer Service Management

Custom Applications

ITSM

Integrations