Convention Services Manager - Omni Hotels & Resorts

Overview

Austin Hotel Downtown

Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; you’ll be just steps away from the Austin Convention Center and the Texas State Capitol. Omni Austin Hotel Downtown’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Austin Hotel Downtown’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Austin Hotel Downtown may be your perfect match.

Job Description

Omni Austin Hotel Downtown is seeking a customer-focused Convention Services Manager to join our team. As a Convention Services Manager, you will act as the liaison between the hotel and client while servicing groups through the planning process and on-site execution of the event or stay.

Omni Benefits Include

• Free Downtown Parking in our Underground Garage
• Associate Cafeteria with Daily Complementary Hot Meals
• Medical, Dental, Vision, Employee Assistance Program, Telemedicine, and Short Term & Long Term Disability.
• 401(K) Match, Pre-Tax Health Savings Account, and Flexible Spending Amount
• Exclusive Omni Associate Travel Discounts on Hotel Rooms, Food & Beverage and more!
• Unique Perks include Tuition Reimbursement, Adoption Services Aid, Pet Insurance, Legal Services, Paid Time Off and Friends & Family Discounts
• Development Opportunities including Discounted E-Cornell Courses, Leadership Development Programs, Diversity & Inclusion Programs, Omni Support Center Internal Reward Program, and Work/Life Balance

Responsibilities

• Serve as the primary liaison between the client and all hotel departments during the planning phase, on-site execution and post event bill review.
• Understand the client’s needs and objectives for their event, and work with them to develop a comprehensive plan that meets or exceeds their expectations.
• Develop creative solutions to unique requests, problems, or challenges that may arise.
• Serve as the point of contact for all hotel departments during the event, coordinating their efforts to ensure that all event needs are met in a timely and efficient manner.
• Respond to any issues or concerns that may arise during the event, and take whatever steps are necessary to resolve them quickly and satisfactorily.
• Prepare group resumes and banquet event orders that are accurate, detailed, and timely.
• Establish a method of payment with groups, request deposits and prepare accurate billing estimates.
• Participate in all regular and operational meetings as required.
• Be knowledgeable on banquet menus and offerings.
• Partner with culinary team to create custom menus.
• Drive revenue by creative upselling.
• Provide accurate forecasting for room block pickup and food/beverage revenue.
• Conduct a post-event debrief with the client to review their satisfaction levels and identify areas for improvement.
• Mentor to the Marketing & Event Coordinator.
• Adhere to all hotel standards.

Qualifications

• Prior Hotel experience or Event Management experience is preferred
• Must be able to work flexible hours to include weekend and holidays in order to meet the demands of a 24-hour operation
• Excellent communication skills in all aspects: verbal, written and non-verbal
• Bachelor’s Degree preferred
• Appropriate, professional appearance and presentation
• Strong computer knowledge, with technical ability and/or aptitude to fully use Microsoft Word, Delphi/Salesforce (FDC), Excel, Outlook, and other management systems
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Ability to work cohesively with co-workers both within and outside of the department
• Ability to think clearly, quickly and make concise decisions
• Ability to work well under pressure, dealing with many guest requests/questions within a short period of time
• Strong organizational skills with the ability to prioritize and multi-task in a fast-paced environment.
• Stand, walk or sit for an extended periods or for an entire work shift.

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.