Cooperative Manager - Dolores Street Community Services

Position: Cooperative Developer Manager

Program: Community Engagement and Organizing

Reports to: Associate Manager of CE&Os

Compensation: $67,000-75,000, DOE, Full-Time. Benefits include medical, dental, vision, long-term disability, life insurance and optional retirement, flexible spending account, and commuter benefits. Generous paid vacation, sick leave, summer and winter recess, holidays, and 401(K) with employer match.

To Apply: Visit https://dscs.isolvedhire.com/jobs/ to apply. Resumes submitted without a

cover letter will not be considered.

Deadline: Immediately interviewing on a rolling basis until position is filled

Organization:

Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We work together across programs to address homelessness, lack of affordable housing, and to support immigrant rights to meet the complex needs of our communities and collectively address the root causes of suffering and injustice. To learn more about our organization's model and impact, we encourage you to visit us at www.Mission Action.org.

Position Description:

Mission Action is an intersectional, multi-strategy organization that provides rights-based services, engages in organizing, and contributes to building movement campaigns based in the Mission District of San Francisco. Our teams work to transform lives on an individual level as well as affect broader social change. Mission Action is seeking a full time, fully Spanish bilingual, Cooperative Manager who is a creative person with a keen interest in the cooperative business model and extensive experience in developing and conducting trainings for Latinx immigrant populations. Business management experience is also a plus. This an-in person, full time staff position.

Key Responsibilities:

Cooperative Development (30%)

• Support the worker-owners to build strong governance and management systems for their cooperative businesses
• Engage technical partners such as lawyers, accountants, and trainers in the development of the cooperative business
• Offer individual supports to participating workers to stay engaged in the cooperative development process; make referrals to social services when appropriate
• Develop and consolidate the systems, guides, and tools for cooperative development

Technical Assistance (30%)

• Provide ongoing business management technical assistance to the cooperative based on its stage of development & needs (business and group of worker-owners)
• Provide coaching to worker- owners to develop their business management and social leadership skills
• Conduct research for worker cooperatives, as needed, and/or in coordination with technical partners (market research, local programs or resources, legal and tax issues, etc.); make referrals when appropriate
• Develop & facilitate workshops to support worker-owners effectively manage & govern their businesses
• Support worker-owners to engage with and move through conflict that might arise in the group

Program Admin (10%)

• Participate in weekly team meetings
• Track data and support team's reporting efforts
• Support training outreach efforts and other projects as needed

Member - Administrator (30%)

• Assume the following responsibilities, until you can recruit and train a worker-owner to assume them

Marketing

In coordination with the member sales committee

• Manage distribution of promotional materials
• Marketing of services to strategic client base
• Manage social media, if applicable
• Work in a sales capacity, converting client inquiries into contracts

Operations management

• Serve as the back-office support
• Maintain member and clients records, answer customer calls and emails and match members with contracts within allotted times
• Track each member's contracts, both current and past
• Support with general back-office administration
• Obtain customer feedback and communicate this to members
• Administer benefits if applicable
• Technology needs: setting up and managing systems for scheduling, email listserv, etc.
• Teach/coach members about rights, responsibilities, and financial matters.
• Conduct customer evaluations
• Raise performance issues with members
• Communicate with cooperative Manager and association as needed
• Keep close communication with the Bookkeeper

Member Support

• Help members with onboarding and orientation process
• Prepare and schedule member meetings
• File all meeting notes in secure location
• Assure that meeting facilitator is prepared for meeting with agenda and supplemental materials

Community Events

• Planning, developing, and attendance during weekdays - weekends as needed

Other Organizational Duties

• Participate on the agency's Strategic Leadership Team and other agency committees.
• Conduct business in accordance with the MISSION ACTION Employee Handbook, exercising sound judgment and serving the best interests of the agency and the community
• Work within the framework of the agency's mission, vision, values, theory of change, and organization's commitment to diversity, equity, and inclusion, restorative justice, trauma-informed work, and language justice.
• Commit yourself to treating each community member with respect and dignity
• Perform other duties as assigned

Desired Skills and Traits:

• Strong written and oral English and Spanish skills required
• Strong facilitation skills, including workshop & meeting facilitation, and curriculum development
• Superior organizational, business, problem-solving, and communication skills
• Ability to interact with a wide range of community members, across racial and generational boundaries, with cultural humility, kindness, and patience
• Commitment to supporting immigrant, low-wage, and homeless individuals to develop cooperatively owned businesses
• Demonstrated commitment to social justice, economic equality, and immigrant rights

• Passion for learning and developing new skills
• Willingness to work some evenings and weekends

• A. in Business, Public Administration, Social Work, Community Development, or another related field
• Minimum of 2 years of relevant professional experience.
• The following experience and skills are a plus:

• • Experience in customer service or help desk capacity
  • Ability to manage customer relationship management databases
  • Comfort with accounting and financials

• Communications and marketing skills and experience
• Experience with workforce or business development
• Experience managing or organizing partner organizations in coalitions, multi-stakeholder projects, or other complex collaborative initiatives
• Experience working with cooperatives or other democratic organizations

Mission Action is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.