Coord-Care - Spartanburg Regional Healthcare System
Westside, SC 29301
About the Job
Position Summary
As a care coordinator, you will assist in the management of low to moderate risk members through data collection, program enrollment, and telephonic outreaches. Must meet productivity standards and complete work in a timely manner. Must be flexible and adapt to changes in the work environment; manage competing demands; change the approach or method to best fit the situation; Take responsibility; keep commitments; complete tasks on time. Volunteer readily; take independent actions; ask for and offer help when needed.
Minimum Requirements
Education
- HS Diploma
Experience
- Prior experience working with patients in an outpatient setting
License/Registration/Certifications
- N/A
Preferred Requirements
Preferred Education
- N/A
Preferred Experience
- Experience in settings with high call volumes
- Experience in Microsoft Excel
Preferred License/Registration/Certifications
- N/A
Core Job Responsibilities
- Conduct telephonic outreaches for care coordination, coaching, and motivational interviewing to members in need of various routine screenings and/or primary care visits.
- Independently determine eligibility and enroll new members into various Regional Healthplus programs, in some cases in the healthcare setting.
- Thoroughly review chart records in order to submit various patient data to requesting parties.
- Be responsible for incoming calls, emails, and other forms of intake for the Care Transitions program, as well as the assigning of field coaches within that program.
- Identify opportunities for member intervention in order to promote compliance and improve clinical outcomes.
- Build and maintain positive working relationships with the patients, providers, care managers, agency representatives, supervisors and office staff to ensure successful care coordination.
- Must meet productivity standards, daily, weekly and monthly.
- Professionally resolve member/customer requests and concerns independently.
- Provide outreach to engage members to assess their readiness to change by using motivational interviewing techniques to help members identify and overcome barriers and then refer to the appropriate source.
- Proactively collaborate with providers, community resources, and other colleagues to help members achieve the best possible outcomes.
- Be able to collect, provide, defend data and goals of any CarePlus program.
- Seek ways to improve and promote quality healthcare.
- Properly handles member records to ensure compliance with patient health information applicable to the preservation, accuracy, and completeness of communication and/or retention of patient information, meeting all HIPAA regulations and the HITECH Act provisions as required by law.
- Serves as a back up to other Care Coordinators.
- Achieves population health improvement and goals.
- Other duties as assigned
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