Coordinator of Development Administration and Marketing and Communications - The Salvation Army

Description DEPARTMENT: Development POSITION TITLE: Coordinator of Development Administration and Marketing and Communications SUPERVIOSRS: Director of Development and Director of Marketing and Communications STATUS: Regular Full-time; Non-Exempt PAY: DOE ($31.00 - $36.00/hour) Job Summary The coordinator plays an integral role in the Northwest Division's Development Administration and Marketing and Communication efforts. The person in this position will provide support and project management for the Directors of Development Administration and Marketing and Communications to ensure the departments' success. The person manages the smooth operations of all development administration and marketing and communications initiatives, essential office procedures and assisting the Development Administration and Marketing and Communications Directors in a professional manner. This person will plan and implement marketing efforts, advisory network needs, donor stewardship activities, data maintenance, event support and project management tasks. This person will work effectively with divisional staff, corps officers, program directors, donors, allied professional groups, and vendors to make sure that all activities are executed accurately, in a timely manner and on budget. This person will collaborate with the development administration and donor relations teams as well as work independently building and leading systems and processes that serve as underpinnings of the two teams ESSENTIAL DUTIES AND RESPONSIBILITIES: Essential Duties and Responsibilities + Manage development administration and marketing and communications project management tracking systems, communication schedules and logistics + Steward development administration donors by providing membership services, answering general questions and managing annual broad-based donor efforts + Support Development Administration Directors in their efforts to actively identify donor prospects and proactively reach out to potential supporters + Monitor relationships with direct marketing vendors to ensure quality of service, deployment of communications plans and timely fulfillment + Maintain analytics, strategy and creative aspects for all development administration and marketing and communication initiatives while keeping to deadlines + Project manage all conferences, presentations and seminars including coordinating arrangements and logistics as well as serving as on-site support. Will involve evening and weekend commitments + Manage development and marketing and communications budgets to ensure resources are used wisely and budget parameters are not exceeded + Prepare monthly development administration and marketing and communications activity reports based on approved completed gift reports and provide reports at DHQ and THQ levels + Review and post development administration gifts from Gift Management System to Portfolio System + Monitor advertising and print billing process including billing accuracy + Code and process invoices for payment + Assist with pulling reports for donor relations and gift planning and analyzing donor lists. Create queries and reports as well as maintain organized and efficient electronic and paper files + Create and optimize mass email communications / newsletters. Develop solutions for troubleshooting technical issues + Crosstrain in duties of other development department personnel + Answer and process incoming inquiries from internal and external sources + Maintain inventory of development administration and marketing and communications materials - order as required and fulfill new requests + Support marketing and communications content activities including managing content calendar, assisting with photo and video content requests, scheduling appointments and logistics, identifying clients and managing publicity releases + Create, edit and proof-read select materials for internal and external audiences as well as distribute content via mail, e-mail, web and social media + Manage elements of media relations activities including conducting research, managing media distribution lists, monitoring media activity and distributing media reports + Monitor, respond or refer general inquiries from the Development contact email + Oversee direct marketing finances by overseeing budgets per unit, processing invoices, and reconciling with Finance + Drive to events, meetings and on other work-related tasks, as needed or assigned + Perform other work-related tasks as assigned. Knowledge, Skills, and Abilities Required + Embraces, supports and reflects well on The Salvation Army's mission and values through one's professional responsibilities and behavior at all times + Bachelor's degree or comparable experience, plus a minimum of three years of experience in an office role with a proven track record of improving relationships + Effective interpersonal, conversational and presentation skills, demonstrating emotional intelligence, situational awareness and positive writing abilities + Team player, able to check ego at the door, with an ability to collaborate effectively with officers, staff and volunteers for successful achievement of position and department goals + Ability to work independently in a fast-paced environment. Must be highly organized and able to effectively manage multiple projects and competing priorities with professionalism and grace. Must keep good documentation through contact reports and activity tracking, using the Portfolio database according to Salvation Army protocols + Demonstrates goal-orientation, with a drive to achieve agreed upon goals within agreed upon timeframes + Maintains accurate and well-organized records and ensures confidentiality of all department records and files + Performs other development duties as requested + Proven project and event management skills + Strong customer service and interpersonal skills + High level of accuracy and thoroughness + Strong communication skills (written, verbal, and graphic) + Ability to meet deadlines + Ability to work with a broad audience, including but not limited to: TSA officers and staff, Advisory Board Committee members, non-profit, government, and corporate groups + Ability to work professionally with sensitive or confidential information Relevant Experience + Demonstrates familiarity with fundraising, marketing, communications, event management and community relations principles + Minimum three years office experience + Three years' experience in the effective use of software programs to design and produce marketing materials, track, and analyze results + Two years of experience providing sales and marketing support + Experience in Donor Relations and Gift Planning - financial, legal or business desired + Valid Washington driver license and the ability to meet the driving standards of the Salvation Amry driving criteria including but not limited to: + A clean driving record. + No current suspensions or revocations + At least 21 years of age Software-Related Skills + Microsoft Word, Excel, and PowerPoint required + Working knowledge of content management systems and the ability to post updates and changes to existing webpage + Working knowledge of integrated database applications and ability to use new software programs with basic training Physical Requirements + Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis + Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead + Ability to operate telephone + Ability to operate a desktop or laptop computer + Ability to lift up to 25 lbs. (usually file boxes) + Ability to access and produce information from a computer + Ability to understand written information Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship will result. Working Conditions: Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomfort associated without noise, dust, dirt and similar. The Salvation Army reserves the right to reassign, review the job or to require that different or additional tasks be performed based on the organization's need or when circumstances change. All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine is religious mission. Work Schedule / Location: Monday through Friday / In-person at Northwest Division headquarters in Seattle, WA, with opportunity to work remotely on a part-time basis. The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity, gender expression, or any other characteristic protected by law. Such equal opportunity for employment will apply to recruitment and hiring, training, promotion, salaries and other compensation, transfers and layoffs or termination. ### A generous benefits package is included with full-time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurances. Health Insurance: Low bi-weekly premiums ($34.62) for employee only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside of a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance offered starting at $2.31 bi-weekly cost. Employees are covered by an employer paid life insurance policy. Voluntary supplemental life, short-term and long-term disability plans are available. Retirement Plans: Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at 5 years eligible service time, employee funded voluntary 403(b) options Parental Leave: Benefit will be one week (5 business days) of paid leave at the employee's normal rate of pay for births, adoptions and foster placements. Sick Leave: 12 days annually accruing from day one, eligible for use after 3 months' service time. Paid Vacation: 2 weeks annually accruing from day one, for non-exempt positions. 4 weeks annually accruing from day one, for exempt positions. Accrued vacation eligible for use after 6 months' service time. Paid Holidays: 13 designated holidays + 1 floating holiday per year Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)