Copier Fleet Specialist at Metasys Technologies

Copier Fleet Specialist
Sacramento, CA (onsite)

Manager's Job Description-

Customer Facing Service, Copier Fleet Support, Delivery of Toner Supply for printer and copier.

Typically Requires: High school or GED is required. 1+ years of experience in a related field (B2B and/or technical). Previous 1+ year Customer facing work experience required. Demonstrated knowledge and understanding of technology. Tactical thought processing. Ability to present to a small group. Moderate Problem-Solving Skills. Basic Customer Service skills. Basic Technical aptitude. Basic Written and Verbal Communication skill.

Accountable for daily operations at a solo-person site, performing various contracted office services.

Responsibilities:

• Manage mail room, copy center, or scanning facility, operating office equipment (PCs, copiers, multifunction devices).
• Perform courier services, reception duties, switchboard operations, and shipping/receiving of mail.
• Maintain contact with the customer daily and implement RICOH Service Excellence programs.
• Ensure efficient operation of required equipment/software to meet service level agreements.
• Manage office supply inventory and coordinate conference room and A/V equipment.
• Collect and report data to leadership; complete monthly reports as needed.
• Maintain positive internal relationships and support facility-related tasks.

Requirements:

• High school diploma or GED required.
• 1+ years of experience in a related field (B2B/technical) and customer-facing roles.
• Knowledge of technology and tactical problem-solving skills.
• Basic customer service, technical aptitude, and written/verbal communication skills.
• Ability to present to small groups.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.