Counter Sales/Customer Service - Ashby Lumber Company
Berkeley, CA 94710
About the Job
OBJECTIVE:
A salesperson is to provide GREAT customer service and consistently maintain a professional approach and pleasant shopping experience. Salespeople must be efficient and effective in selling while building and maintaining strong relationships with as many customers as possible. The goal is to keep the customer coming back.
DUTIES AND RESPONSIBILITIES:
- Provide GREAT customer service.
- Greet and assist customers promptly and professionally.
- Answer the phone promptly and professionally.
- Return all callbacks in a timely manner.
- Follow company policies and procedures.
- Maintain appropriate GP% on all orders.
- Getting deposits on all cash special orders (minimum 50%).
- Process all estimates, orders, and special orders in a correct and timely fashion.
- Invoice orders in a timely manner after the product has been picked up or delivered.
- Read and enforce all customer account notes and information in the customer’s account.
- Coordinate with teammates to ensure there is always adequate coverage at the front counter.
- Notify the Supervisor if leaving the counter for an extended period of time.
- Communicate with buyers as needed to ensure stock levels are satisfactory.
- Provide complete and correct paperwork for receiving.
- Communicate clearly with the dispatcher and provide complete and correct paperwork for all deliveries; the vendor will call and credit pickups.
- Follow through with all appropriate coworkers and vendors when credit returns if special orders are involved.
- Confirming with accounts receivable that a charge account is in good standing before placing an order.
- Get confirmations on special orders, review and update the purchase order to match.
- Review, update, process, and follow up on all your open orders by checking your Order Viewer multiple times daily.
- Be proactive on following up on estimates provided to customers.
- Continue expanding product knowledge.
- Give input on the procurement of new items.
- Follow through with addressing any problems promptly and get the Sales Manager involved if needed.
- Keep current on all reports, including delivery dates, credits, missing deposits, OK to fills, etc.
- Maintain a clean and organized workspace and front counter area.
PHYSICAL REQUIREMENTS:
- Sit/stand for 8 hours per day.
- Must be able to lift/carry 50 lbs. occasionally.
- Must be able to push/pull 50 lbs.
- Horizontal reaching is required.
- All mobility motions are required (standing, walking, sitting, stooping, kneeling, crouching, crawling, and climbing).
- Limited range of motion and physical activity occurring randomly for 8 or more hours per day.
This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your Supervisor, the General Managers, or the Owners.
You will be evaluated based on your performance of the objectives, duties, and responsibilities listed in this job description, the accomplishment of other assigned tasks, and adherence to Ashby Lumber’s Policies as outlined in the Employee Manual. Your supervisor or the Manager has the right to revise this job description at any time.
This job description is not a contract for employment, and either you or Ashby Lumber may terminate employment at any time, for any reason.
About Ashby Lumber Company:
Ashby Lumber serves the entire Bay Area from locations in Berkeley and Concord.We supply contractors and homeowners with everything needed for residential and commercial remodeling, rebuilding, and renovation such as lumber, tools and hardware, doors, windows, paint, faucets, sinks, and toilets.
Source : Ashby Lumber Company
