Court Operations Associate -Anoka Criminal Division - Minnesota Judicial Branch

DESCRIPTION:

The Court Operations Associate position is a fast paced, highly detail-oriented position with a variety of responsibilities such as performing advanced clerical work, providing customer service, and ensuring compliance with applicable court rules, policies, and standards to achieve an impartial, accessible, fair, and timely system of justice. As a Court Operations Associate, you will work directly with the public, judges, and other court employees by processing all case types. Duties require the application of independent judgement and the interpretation of established laws, policies, procedures, regulations based on training and knowledge gained through experience on the job.

This AFSCME-represented position is classified as a Court Operations Associate and located in the Anoka Courthouse atAnoka, MNwith the possibility of a remote or hybrid work environment. Core business hours are Monday-Friday, 8:00am-4:30pm. Initial days off: Saturday, Sunday, and Court Designated Holidays. Work is performed primarily in an office-setting, a public counter and/or in a courtroom.

WHAT YOU WILL DO

The following are examples of major job duties expected of this position:

• Perform the full range of court operations work that may involve responsibility for a specific area of court case processing
• Perform a variety of advanced clerical functions and multiple case types
• Provide assistance to attorneys, parties, judges, and the public by responding to a variety of questions in-person, over the phone, by mail, and/or electronically
• Perform courtroom support by working with judges, court reporters, and other justice partners, calling cases, taking notes, and handling documents in the courtroom
• Issues receipts for payment of court fees, fines, bail, and restitution; receives, reviews, processes, and/or pays amounts due for witness fees, transcripts, psychological examiners, court appointed attorneys, and interpreters   
• May perform the duties of an Electronic Recording Equipment Operator (EREO) including setting up and testing recording equipment and recording and monitoring court proceedings
• Attends and participates in division/team meetings and trainings; maintains knowledge of court policies, process, and procedures

MINIMUM QUALIFICATIONS

The Minnesota Judicial Branch recognizes the diverse set of skills, strengths, and attributes that an individual may bring into a role. Below are the past experiences that will enable success in this role. For education requirements listed, the equivalent number of years of related experience may serve as a substitute.

• High school diploma or equivalent
• One (1) year of relevant job experience or greater, which may include but is not limited to customer service, administrative work, office, and clerical work

NICE TO HAVE

• Proficient in Microsoft office Suite, with the ability to learn other job-related software
• Knowledge of legal and court systems
• Experience with electronic document applications, workflow queues and web-based video and audio platforms

WHAT YOU WILL BRING

• Ability to learn rules of court, state statutes, case processing, policies, and procedures of the area of court assigned
• Skill in navigating difficult situations and resolving conflict in a respectful and courteous manner
• Knowledge of basic math
• Ability to communicate effectively, both orally and in writing 
• Ability to provide exceptional customer service while working under pressure in a high volume, fast-paced environment 
• Skill in the operation of a personal computer, including electronic case management system and related applications and equipment
• Ability to establish and maintain effective working relationships with others within and outside of the Judicial Branch 
• Ability to effectively support court users who have limited experience with the judicial system
• Ability to handle sensitive and confidential matters and files appropriately and in compliance with all applicable court rules, policies, and statutes