Courtesy Clerk - Morning Shift - Kroger.com - Milan
Ann Arbor, MI 48103
About the Job
Responsibilities:
- Promote trust and respect among associates.
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
- Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
- Offer product samples to help customers discover new items or products they inquire about.
- Inform customers of grocery specials.
- Provide customers with fresh products that they have ordered.
- Recommend grocery items to customers to ensure they get the products they want and need.
- Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
- Label, stock, and inventory department merchandise.
- Report product ordering/shipping discrepancies to the department manager.
- Display a positive attitude.
- Stay current with present, future, seasonal and special ads.
- Adhere to all food safety regulations and guidelines.
- Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
- Reinforce safety programs by complying with safety procedures and identifying unsafe conditions and notifying store management.
- Practice preventive maintenance by properly inspecting equipment and notifying the appropriate department or store
- manager of any items in need of repair.
- Notify management of customer or employee accidents.
- Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Behaviors/Skills:
Some of the behaviors needed to successfully perform this position are:
Leadership Behaviors:
- Puts the Customer First - Anticipates customer needs, champions for the customer, and acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.
- Communicates Effectively and Candidly - Communicates clearly and directly, is approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, and actively listens.
- Achieves Results Through Teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, and involves others to accomplish individual and team goals.
Source : Kroger.com - Milan