Credit and Collections Representative - ATS Services Inc

Summary

The Credit and Collections Representative supports the financial operations of ATS by collecting past due receivables, researching account disputes, and billing discrepancies, granting credit within established guidelines, and maintaining customer records in accordance with credit, collection, and company objectives to minimize unreasonable risk exposure. 

Education and Experience

1. Must have 2 years of training and/or experience in a related field. An Associate degree in business administration, accounting, or finance is preferred but not required.
2. Must have excellent phone etiquette, general accounting, clerical and organizational skills.
3. Must be proficient in handling difficult customer situations, responding to customer needs for service and assistance, and meeting commitments.
4. Must be self-motivated, able to multi-task and work independently.
5. Must be a team player, amenable to a variety of work projects.
6. Must be analytical with the ability to apply data.
7. Must be able to maintain a high level of confidentiality.
8. Must be proficient in responding to internal and external customer situations, responding to customer needs as required.
9. Excellent communication skills (written, listening, and verbal).
10. Must be proficient in Microsoft Office (Word, Excel, and Outlook) required.
11. Must be able to demonstrate a proactive commitment to ATS corporate values and the success of all staff.

Essential Duties and Responsibilities

1. Analyze and assess the creditworthiness of customers by using external credit risk management tools/reports.
2. Maintain and update customer records by keeping complete and accurate records of all customer information to ensure the information needed to make informed credit decisions is available.
3. Set up, establish, and monitor billing requirements for the special billing needs of our customers via LME, 3rd party website, or portal to ensure we are uploading and invoicing the customer efficiently.
4. Contact customers frequently by phone, email, statements, or collection letters on overdue balances, short-paid invoices, rejected invoices, overpaid invoices, and other credit disputes to help keep the customer's account in good standing.
5. Documents all collection efforts into internal systems.
6. Process credit card transactions for past due, current invoices, or prepayments on loads.
7. Review workflow Credit Q by logging into the workflow system to answer questions on a particular load.
8. Perform account/payment reconciliations to ensure accurate and timely payments
9. Monitor and review third-party payment companies' websites and updates computer system based on information gathered from websites.
10. Understands and consistently performs in accordance with the ATS Mission, Vision, and Values.
11. Support ATS' culture by aligning actions, behaviors, performance, and decisions in accordance with the Company's values as set forth in our All-Employee Competencies.
12. Complete work responsibilities outside of normal business hours as needed and infrequent travel may be required. 
13. Perform other duties and responsibilities as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

This position performs work primarily in an office setting.

1. Constantly in a stationary position and occasionally will move around.
2. Constantly operates a keyboard and mouse and constantly utilizes a computer monitor(s).
3. Constantly conversing with internal and external customers in person or via phone system.