Credit & Collections Specialist - Westrock Coffee

We are currently seeking a Credit and Collections Specialist to join our Finance team. This position will report directly to the Credit Manager. The primary responsibilities for this position include the following:

Job Duties:


* Manage accounts receivable for our broadline distributor customers including collection of past due invoices and deduction management.
* Interact with customers through direct collection call contact and emails for resolution of past due A/R.
* Resolve invoicing issues that arise for various reasons including EDI or flat file failures, invoices rejected or missing from third party billing portal.
* Work with Sales and Sales Management on collection and deduction issues.
* Work closely with AR specialists to provide support for proper application of payments.
* Resolve disputed balances or other issues that prevent timely payment, to include account reconciliation.
* Respond to customer inquiries regarding past due accounts, research and provide account information, as necessary.
* Identify trends, perform root cause analysis, and implement process improvements to eliminate ongoing customer and internal issues that interfere with prompt payment.
* Review orders on credit hold and release orders within the parameters of the Credit Policies and Procedures.
* Work closely with the Credit Manager as needed with daily tasks and responsibilities.
* Perform other duties as assigned.











Qualifications:


* Two-year degree (concentration in accounting or business management) preferred.
* Minimum of 3 years' experience in a high-volume AR department managing collections for customers of various sizes.
* Excellent computer skills including ability to learn new computer software & systems.
* Detail-oriented with strong analytical skills.
* Ability to problem solve and troubleshoot through customer issues.
* Outstanding verbal and written communication skills, organizational skills, and the ability to prioritize and multi-task required.
* Knowledge of Microsoft products including Excel, Word, and Outlook.
* NetSuite/Oracle preferred with the aptitude for systems automation and integration.
* Works well with others as teamwork is essential for success.



Equal Opportunity Employer / Vets / Disabled

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled