Credit Control Coordinator Temp - Ropes & Gray LLP

About Ropes & Gray:

Ropes & Gray is a preeminent, global law firm. The firm has been ranked in the top-three on The American Lawyer's prestigious "A-List" for seven years and is ranked #1 on Law.com International's "A-List" in the U.K. - rankings that honor the "Best of the Best" firms.

The firm has approximately 2,500 lawyers and professionals serving clients in major centers of business, finance, technology, and government in Boston, Chicago, Dublin, Hong Kong, London, Los Angeles, New York, San Francisco, Seoul, Shanghai, Silicon Valley, Singapore, Tokyo and Washington, D.C.

The firm has consistently been recognized for its leading practices in many areas, including asset management, private equity, M&A, finance, real estate, tax, antitrust, life sciences, health care, intellectual property, litigation & enforcement, privacy & cybersecurity, and business restructuring.

Ropes & Gray is an equal opportunity employer.

Overview:

The Credit Control Coordinator (temp) is responsible for all aspects of the accounts receivable inventory management process for an assigned group of lawyers and clients. As an integral role within the revenue cycle of the firm, the Credit Control Coordinator (temp) is dedicated to resolving outstanding balances and facilitating requests to address billing and payment issues.  The position requires world class client service and relationship building abilities, an analytical, critical thinking mindset, strong attention to detail, exemplary communication skills, and systems aptitude. 

Responsibilities:

• Works with a group of specified lawyers and clients to expedite payment of the firm’s accounts receivable balances.  Ensures receivables are realized at as close to 100% as possible, in a timely manner, and in accordance with firm policy. 
• Routinely communicates with Finance Management, Partners, and Billing to understand issues that may result in delays in payment or poor realization of firm receivables. 
• Coordinates the resolution of billing issues, particularly involving electronic billing submissions and rejections.
• Utilizes firm standard software to identify and prioritize accounts for follow-up and monitoring.
• Works with the Cash Team and the Billing Team to resolve unapplied/suspense cash items.  Helps to identify where payments should be posted in situations where remittance advice is missing or unclear.
• Assists with preparation of monthly reports on top inventory items.
• Responds to inquiries from clients, lawyers and legal executive assistants related to receivables levels and cash receipts.  
• Coordinates write-offs of aged or otherwise uncollectible invoices.
• Facilitates accuracy in year-end cash targets/forecast by communicating with Billing, Billing Lawyers and financial managers about issues that will impact collection of inventory prior to December 31st.
• Work on multiple special projects as needed.

Qualifications:

• Minimum Associates degree in Business, Accounting or Finance, or equivalent work experience required, higher degree preferred.
• Minimum two years’ experience with professional services time and billing software such as Elite Enterprise, Aderant Billing Expert or Elite 3E is preferred.
• Minimum two years’ experience in a professional services environment (legal, accounting, consulting, engineering, etc.) working in a Finance department collections role.
• Demonstrated proficiency with Excel spreadsheets required (Pivot tables, VLOOKUP).
• Excellent verbal, written, negotiation and interpersonal skills.
• Superior client service skills.
• Actively responds to requests in a courteous and professional manner.  
• Prioritizes and handles multiple tasks simultaneously with a sense of urgency.
• Demonstrated proficiency with MS Excel spreadsheets and ability to analyze large quantities of data.
• Ability to facilitate and navigate multiple tasks and systems in a fast paced, detail/deadline-oriented environment.
• Accurate and timely with completion of all tasks.
• Thorough and follows through on assigned projects and tasks.
• Works in a team environment and collaborates with others across the firm.
• Works effectively with multi-office responsibility as well as a culturally and educationally diverse environment.
• Ability to work additional hours as required by workload, particularly at year-end.

Compensation and Total Rewards Package:

The anticipated pay range for this temporary role is $34 - $50 per hour, which represents our good faith and reasonable estimate of the starting bill rate at the time of posting. The actual offered rate for this position will be determined based on job-related, non-discriminatory factors, including qualifications and experience, geographic location, external market data and consideration of internal equity. 

Working Conditions:

This position requires hybrid on-site presence as an essential function of the role. Consistent and predictable on-site presence is required for ongoing business continuity, professional development and effective collaboration with colleagues and management.