Crisis Response Counselor (day shift) - Compass Family Services

About the organization: Compass Family Services is a 100+ year old nonprofit working on the front lines of San Francisco's homeless crisis. We provide families experiencing or at risk of homelessness with comprehensive support to address immediate needs and ensure long-term success.

About the team: Compass Urgent Accommodation Voucher program provides temporary emergency hotel rooms for families and pregnant people in crisis. In addition to a hotel room, the program helps families connect with services and a path to stable housing.

Compensation: $28-31 per hour + full benefits

Schedule: 10 am-6 pm, five days per week. We have two openings: one person will work Sunday - Thursday with Fridays and Saturdays off; the other will work Tuesday through Saturday with Sundays and Mondays off.

Location: In person, primarily at Compass Clara House (111 Page St, SF) with some visits to the hotels where families are staying.

Organizational Core Competencies: Accountable I Adaptable I Client-centered I Collaborative I Committed to Diversity, Equity, Inclusion, and Belonging I Resourceful

Position Description:
The Counselor answers the hotline and speaks with families who need emergency shelter. When needed, they will meet families at a hotel to check in and get settled, and respond to any crises that arise during their shift.

Specific responsibilities include:

• Respond to calls from the hotline and assist families in need of emergency shelter with emergency hotel reservations.
• Provide crisis intervention.
• Assist Program Director and Case Manager with managing UAV program waitlist.
• Enter notes into Salesforce and ONE System databases.
• Complete site reports and incident reports.

Qualifications:

• Must be comfortable working alone and traveling to meet families at the hotel at any point during the shift.
• Understanding of issues facing homeless families and of trauma-informed care.
• Strong communication skills, particularly over the phone.
• Ability to work autonomously with minimal direct supervision.
• Computer skills (Microsoft Office, Google Suite). Salesforce experience a plus.
• Demonstrated commitment to diversity, equity, inclusion and belonging work.

Compensation and Benefits:

• Salary: $28 - $31 per hour.
• Paid time off: just under 4 weeks of vacation your first year, just under 5 in your second. Also paid holidays, sick time, family leave.
• Insurance: health, dental and vision insurance are fully covered by Compass for employees and dependent children. We also provide long term disability and life insurance.
• Retirement: after one year of work, Compass contributes an amount equal to 5% of your salary into a retirement account; this vests during years 2-5.
• This is a non-exempt position.

To Apply: Please apply through our online application. No phone calls, please.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an equal opportunity employer and actively seek to recruit a diverse workforce. Employees must embrace the idea that Diversity, Equity, Inclusion, and Belonging contribute to the success of our underserved communities, and therefore to shared prosperity in our city and region. Compass Family Services is committed to the continuous work of implementing specific actions that will disrupt systemic prejudice and improve equity across programs and departments, to become an example to partners who also believe in a culture of inclusion that leverages diversity.

Consistent with the Americans with Disabilities Act and California civil rights law, Compass Family Services will provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for the agency. Requests for reasonable accommodation apply to all aspects of the hiring process. If reasonable accommodation is needed, please use the answer box for the final question of the job application to let us know.