Customer Account Coordinator - CoolSys

With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets. 

WHY JOIN US 
We understand that hiring great people is the foundation of everything we do. Our employee benefits packages include: 

• Competitive pay  
• Medical, Dental, Vision and Prescription coverage 
• Paid vacation and holidays 
• 401(K) match 
• Life insurance, AD&D and long-term disability 
• Tuition reimbursement 
• Opportunities available nationwide 
• Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more 
• Pet Insurance 
• Legal Plan, and ID Theft Protection 

· Administers and processes service calls in line with customer’s requirements.

· Ensures accurate and timely data entry of service calls from opening till completion.

· Manages open service calls progress and “after-the-fact” quotes to ensure completion rate in the system at 90% or over, there should be not more than 10% of calls rejected or disputed.

· Escalates any customer/account issues, problems and exceptions to the Customer Account Specialist.

· Submits quotes and communicates service calls progress with customers in accordance with contract requirements.

· Carries out all responsibilities in an honest, ethical and professional manner.

· Performs other duties as assigned.

Project/Business Management:

· High school diploma, GED, or completion of business/office vocational training. AA degree is a plus.

· 2+ years of data entry and/or office based customer service experience preferred.

· Ability to be punctual and dependable.

· Ability to manage multiple service calls, set and balance competing priorities with good organizational skills and ability to multi task.

· Ability to solve problems and apply good judgement.

· Excellent verbal/nonverbal and written communication skills.

· Strong customer service skills, including an ability to proactively address customer issues and concerns and ability to forge strong working relationships with customers and colleagues.

· Ability to use typical business tools including MS Word, MS Excel, Outlook, online databases, etc.

· Ability to understand and follow customers’ contract, score cards, etc.

· Ability to work constructively in a team environment and follow instructions from superiors.

· Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.

Today, there are 26 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth! 

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Coolsys is an EEO/AA Employer.  All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply.   

Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.