Customer Account Specialist - Aston Carter

(Job Description) Beverage manufacturing company located in Kent, WA is currently hiring for a Customer Account Specialist. The company is looking for someone who has great experience working with customers, listening to, resolving issues, and promoting company policies while meeting their needs. The company is not looking for a call center customer service but more focused on customer account and/or customer resolution experience. The customer inquiries and work will mostly be handled via email. (Position Details) Title - Customer Account Specialist / Customer Service Representative Pay - $55k - $65k/yr. (All depended on relevant industry, job titles, tenure, and more) Schedule - Monday - Friday (8:00 AM - 5:00 PM PST) Location - Kent, WA (100% Onsite) (Responsibilities) + Enter orders and send quotes to customers; + Communicate with customers about product shortages or delays with production, pickup or delivery; + Participate in operations meetings; + Manage international customers' orders and production procedures; + Create and file Commercial Documents - Commercial Invoice, Commercial Packing List, SLI, Certificate of Origin, Certificate of Free Sale, Health + Experience with entering orders, invoicing and shipment tracking. + Create and file International paperwork. + Maintain and create customer records in the Company's ERP program; + Send out samples to customers; + Track all shipments in progress and monitor on-time delivery; + Work with the warehouse to ensure orders are shipped promptly. + Answer a large volume of calls and answer the phones promptly; + Provide back-up to fellow team members as needed; + File completed paperwork. (Qualifications) + 3-5 years of experience in Food & Beverage industry. + Experience in Dynamics GP (Great Plains) or any other ERP at a minimum. + Proficiency in Microsoft Suite. + Strong attention to detail and ability to multitask. + Customer oriented and ability to adapt / respond to different types of personalities. + Excellent communication and interpersonal skills. + Comfortability handling email customer support (must have strong writing skills) (Disqualifications) + Job hoppy + No ERP experience (Employee Value Proposition) + Employee Medical (employee portion of base plan 100% paid by company), dental, vision, and life insurance. + Retire plan (401(k) and Roth IRA) with company matching. + Sick days, holidays, and vacation allowances For consideration, please apply directly with recently updated resume highlighting the qualifications above. ***More relevant/direct skills highlighted on resume, higher consideration for proceeding immediately*** Compensation is tied to the Colorado and Washington markets for jobs performed in Colorado and Washington. Other locations may be subject to variances based on location-related factors. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: · Medical, dental & vision · 401(k)/Roth · Insurance (Basic/Supplemental Life & AD&D) · Short and long-term disability · Health & Dependent Care Spending Accounts (HSA & DCFSA) · Transportation benefits · Employee Assistance Program · Time Off/Leave (PTO, Vacation or Sick Leave) About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.