Job Title: Customer Account Specialist

Job Description

This position is responsible for managing the order to invoice process for customers, including timely delivery, meeting product requirements, and accurate invoicing. This role works closely with sales and supply chain departments to fully satisfy customer expectations. The individual must provide the highest quality customer service and represent the company in a positive professional manner at all times.

Essential Skills

• Enter orders received via fax, email, and phone into SAP system
• Resolve non-technical inquiries including tracing shipments, providing prices, and product availability dates
• Resolve order and service issues by gathering and analyzing facts and data to identify immediate solutions
• Enter Customer Feedback Reports
• Communicate Material Safety Data Sheets, Tech Sheets, Certifications of Analysis, and other required documentation to customers
• Provide sales support to assigned Sales Account Managers, including issue resolution, pricing maintenance, and other customer needs
• Coordinate with shipping locations, production planners, transportation, and credit to ensure seamless order transactions
• Some export management including handling Letters of Credit, coordinating bookings with freight forwarders, and preparing documentation
• Support order management through customer portals
• Resolve payment discrepancies and support invoice collections
• Team project work for process improvement
• Call customers to engage on forecast requirements

Nice To Have

• Spanish Bilingual Required
• SAP Required
• Order Management
• Customer Service

Job Type

This is a Contract-to-Hire position with a duration of 6 Month(s).

Work Site

This is a hybrid position requiring some days on-site in SAINT LOUIS, Missouri and some days remote.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.