Customer Care Advocate - Filtration Group Corp

Finishing is on a mission to make the world safer, healthier and more productive. Filtration Group- Finishing’s product line is the most comprehensive in the finishing industry. We are committed to excellence in quality, customer service, and product development, with in-house testing capabilities. 4 global manufacturing plants provide advanced filtration solutions that have been specifically designed to meet the spray booth needs in a wide variety of industries. 

Finishing is part of Filtration Group. Filtration Group is a global market-leading provider of filtration consumables that drives innovation and delivers solutions across a broad spectrum of applications and end markets, with a focus on life sciences, indoor air quality, and industrial technologies.

We are seeking a Customer Care Advocate to join our growing team in our dynamic company. The Customer Care Advocate will be a key member of the Customer Service team and has an abundance of opportunities available for you to grow your career. This position will report to the Customer Care Manager and will be based out of our Kenosha, WI location.

About the Role: 

We are looking for an experienced, energetic, and detail-oriented Customer Care Advocate to join our team at the Kenosha, WI location.  Your essential responsibilities will be account management with stellar service and proactive communication. You’ll also have the opportunity to work with external and internal teams to drive customer satisfaction and grow revenue! The ideal candidate must be able to work well in a fast-paced manufacturing environment and apply critical thinking and problem-solving skills. Flexibility and a team mentality are a must. This is a great opportunity to grow your customer care skills and launch a fulfilling career in manufacturing!

Responsibilities

• Deliver exceptional customer service to our internal and external customers
• Provide pricing, availability, quotation, and order processing to customers and channel partners
• Handle client complaints, concerns, and feedback
• Handle incoming calls, web and email queries for sales and pre-sales non-technical questions
• Making proactive calls and maintaining a direct relationship and favorable contacts with current and potential accounts
• Quarterly reviews with customer base-are they up/down in revenue. Wallet share, forecasting.
• Year-end reviews regarding customer base-tier changes/class changes.
• Direct contact with sales on new business.
• Ensure accuracy through good communication and continuous follow up
• Enter purchase orders

Core Competencies

• Must be detail oriented
• Ability to multi-task in a fast-paced manufacturing/office environment
• Excellent communication skills via telephone and email required
• Exhibits a positive and can-do attitude
• Excellent listening ability required for effective sales communication

Qualifications

• Minimum of 2 years of experience in a customer service or an inside sales role (preferably in manufacturing)
• Strong computer skills and proficiency in Microsoft Office products required.
• Excellent time management skills with the ability to organize and manage multiple priorities for proper planning and management.
• Team player able to contribute to the success of high performance, cross-functional team
• Knowledge of the filtration industry is a plus
• Bi-lingual skills are a plus

Benefits:

• Competitive retention bonus 
• Family leave 
• Health and wellness benefits 
• Health insurance  
• Training and development opportunities 
• Inclusive and engaged workplace culture 

More About Filtration Group

Filtration Group is on a mission to make the world safer, healthier and more productive. With a passionate workforce, global footprint and world class engineering and manufacturing capabilities, we are driving innovation and developing solutions across a broad spectrum of applications in the fast-growing and rapidly-evolving global filtration industry. We are committed to maintaining an entrepreneurial culture built on a foundation of trust and in which our leaders exhibit a strong bias for action.   

The Company began in 2009 and has rapidly grown organically and through a thoughtful acquisition strategy to be a global leader in the highly attractive filtration industry. Filtration Group has the broadest portfolio of solutions in the industry and has had a particular focus on building a leading platform of solutions focused on the Life Sciences and Indoor Air Quality end markets which are rapidly growing in the current market environment. Filtration Group produces mission critical products with high replacement rates.  Over 80 percent of the Company’s revenue comes from replacement / consumable products, many of which are specified into customer’s products or processes.  With revenues over $2 billion, Filtration Group is consistently recognized as the fastest growing and one of the largest filtration businesses in the world and has a global footprint of 141 facilities in 28 countries. Filtration Group has over 10,000 employees who are united in their Mission to make the world safer, healthier and more productive.