Customer Care and Inside Sales Specialist - FloraCraft

Calling all career-seekers, team players and collaborators of all skill sets: FloraCraft, the world's leading craft and floral foam manufacturer, is looking to grow its team. The family-owned company is looking for an Assistant Product Manager in Product Development ready to join an innovative environment filled with dedicated people.

Who We Are: Our Power is our People. The very foundation of our core values lies within our people and our communities. FloraCraft is 100 percent committed to retaining its headquarters and primary manufacturing facility in Ludington, MI and employing more than 250 local workers who produce American-made goods sold throughout the world. By joining FloraCraft, you will be part of an ambitious team that provides excellence in product, diversity in thought and deed, and superior supply chain management to our customers.

Who we are looking for: An individual who is eager to be a part of the ever-changing retail landscape, with an appetite for continuous learning and growth. An individual who wants to Make It: Fun® for our employees, our customers, and our community.

The Role: The Customer Care and Inside Sales Specialist will support the inside and outside sales representatives and customers while growing revenue with assigned accounts.

Essential Duties and Responsibilities:

• Develop a strong knowledge base of Company's products, processes and core competencies.
• Quickly become proficient with Plex ERP and Microsoft Power BI.
• Provide troubleshooting assistance for customer orders, account statuses, and relevant problems.
• Outbound call and proactively sell assigned customers and self-generated leads using value-add selling techniques.
• Process customer orders and return shipments, issue credit memos, and facilitate special pricing requests.
• Keep assigned customer account records within the ERP current.
• Stay up to date with new product and marketing launches.
• Create Standard Operating Procedures (SOPs) as needed, ensuring the SOP manual is maintained and updated on a quarterly basis.
• Handle new account inquiries including, screening, referral, credit applications, account setup and mailings.
• Provide backup to similar-level roles as needed.
• Adhere to attendance policy.
• Ensure safety standards are consistently followed.
• Balance time and energy with a bias toward growing sales revenue.
• Perform other job responsibilities as required.

Skills and Abilities:

• In-depth understanding of customer service practices.
• Analytical, multi-tasking and prioritizing skills.
• Possesses strong written and oral communication skills and ability to communicate effectively with customers.
• Possesses the ability to work in a fast-paced environment, able to handle changing priorities, work on multiple projects simultaneously, and possess excellent problem-solving skills.
• Displays proficiency in the following competencies:
  • Initiative – the understanding of what action needs to be taken and completing these tasks while seeking the perspective of others.
  • Personal Accountability – taking personal responsibility for mistakes; does what he/she commits to and is honest and forthright.
  • Collaboration – gets along with others and works as a team player to make a difference within the business and expresses gratitude and appreciation to others who have provided information, assistance and support.
  • Willingness to Learn – handles change through taking advantage of lifelong learning opportunities and is open-minded and curious to face new challenges.
• Contributes to creating and maintaining good customer relationships and ensuring smooth sales team operations.
• Goal oriented with ability to perform well in a team environment and have exceptional people skills.

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