Customer Care Rep - Ampcus Incorporated

Summary:

Supports program implementation through direct interaction with customers interested in energy efficiency services. Performs administrative tasks directly related to the daily implementation and support of residential and commercial and industrial energy efficiency programs. Responsible for managing customer interactions including call activity, internet activity, and tracking system lead processing for residential and/or commercial/industrial customers, as needed. May also aid in reporting and rebate processing for energy efficiency programs. Individual may also provide administrative support to other areas of Energy Efficiency.

Typical task breakdown:

• Call center - incoming calls, return VM
• Lead processing/Application processing
• Reporting and rebate processing

Interaction with team:

MS Teams team chat, phone calls, in-office interaction

Work environment:

Basic office setting when onsite. When remote, MUST have a quiet and dedicated space.

Education & Experience Required:

• Associate degree in business, marketing, or the equivalent work experience.
• Five (5) to six (6) years related experience required.

Technical Skills:

(Required)

• Strong written and oral communication skills are critical to effectively fulfill the role of this position.
• Typing

Employer will not sponsor applicants for any employment visas, at hiring or in the future, including but not limited to H-1B visas. Corp-to-Corp or subcontract personnel will not be considered for this position.

Since 1995, iTech Solutions Inc., has been providing IT Consulting and Direct Hire Services to the Insurance, Financial, Communications, Manufacturing, and Government sectors with local offices in Connecticut, Minnesota, Colorado, Massachusetts, Tennessee, North Carolina, and New Jersey / Pennsylvania area.

Our recruiting strategy is simple, if you want to find qualified IT professionals then use IT professionals to find them. So at iTech Solutions, our personnel are all career IT professionals with a wide range of IT experience. We can honestly say our staff understands the technologies, the complexities of finding and selecting the appropriate personnel and the pressures of running successful IT projects.

iTech Solutions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans, or individuals with disabilities.