Customer Care Representative 2023 - Heartland Bank and Trust Company

This job was posted by https://illinoisjoblink.illinois.gov : For more
information, please see:
https://illinoisjoblink.illinois.gov/jobs/12206039
Your Job
If you're interested in providinginformation and offering creative
solutions to callers concerning all deposit products, bank services,
loans, and Digital Banking products and services, our Customer Care
Representative I role may be for you! We invite you to consider joining
our Customer Care team.

Responsibilities:
- Answer all inquiries about our products, services, policies and
procedures, including all deposit rates as well as promoting and
referring bank products and services; promptly provide bank
balances, transactions and other account related information to our
customers; and quickly diffuse potential conflict and calmly respond
to customers distress to ensure customer satisfaction
- Demonstrate organizational and problem solving skills own the
problem
- Become knowledgeable and keep updated about company products,
services, and information systems in order to resolve problems and
promote customer relationships through service and cross sales.
- Demonstrate excellent communication skills, interest in, and the
ability to work with people in a professional manner
- Refer and recommend products and services that benefit customers;
meet referral and sales goals
- Assist with other functions as necessary or requested to complete
work accurately and on schedule; demonstrate continuous improvement
by proactively offering creative solutions to a problem or concern
- Possess excellent verbal and written communication skills and be
able to communicate well with a variety of people via phone, e-mail,
and chat
- Demonstrate the ability to multi-task and shift full focus to a
different task in an instant; must be flexible to meet the needs of
the department
Who You Are
- 1 year Retail, Office, Bank, or other Customer Service experience
preferred
Who We Are
Heartland Bank is a subsidiary of HBT Financial, Inc., a publicly traded
financial holding company headquartered in Bloomington, Illinois. With
the roots of the Bank dating back to 1920, Heartland has a long track
record of providing personalized service and supporting the banking
needs of businesses and families throughout our footprint. With 60+
branches throughout Central and Northeastern Illinois and Eastern Iowa,
Heartland continues to grow and is committed to preserving strong ties
to our communities, customers, employees, and shareholders.
Heartland Banks mission is to create value for the customer, earn a
profit for the Bank, and have fun doing it! At Heartland, employees have
the opportunity to make a difference every day.
Salary Range Disclaimer
The base salary range represents the low and high end of the Heartland
Bank salary range for this position. Actual salaries will vary depending
on factors including but not limited to experience, and performance. The
range listed is just one component of Heartland Banks total compensation
package for employees.

Equal Opportunities and Accommodations Statement
Heartland Bank is deeply committed to creating a workplace where
inclusion is not only valued but prioritized. Were proud to be an equal
opportunity employer, seeking to create a welcoming and diverse
environment. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, gender identity
or expression, family status, marital status, sexual orientation,
national origin, genetics, disability, age, or any other non-merit based
or legally protected grounds.

Physical Requirements
- Regularly: sitting, talking, hearing, vision - close, peripheral,
depth, ability to adjust focus
- Frequently: standing, walking, feeling/touching
- Occasionally: climbing and/or balancing, reaching with arms and
hands, stooping, kneeling, crouching, and/or crawling, lifting
objects up to 30 pounds
Our available Benefits
We offer a competitive benefit package, including vacation and other
paid time off.