Customer Care Representative - Sparks Group

Job Summary/Company: A leader in online continuing education courses based in Chantilly VA is currently seeking motivated Customer Service Representatives to work in their fast-paced call center for a short term contracted position. Submit your resume or call at 703-620-6444 to learn more about this opportunity today!

Responsibilities:

• Acquire and maintain comprehensive product and service knowledge to ensure effective customer service delivery
• Manage a high volume of calls to answer questions, process orders, and resolve customer issues
• Increase sales efforts by identifying appropriate times to up- and cross-sell products
• Efficiently navigate multiple computer systems and databases

Qualifications/Background Profile:

• Excellent verbal and written communication skills
• Outstanding customer service skills
• Must be tech savvy and have experience using Microsoft applications
• Ability to sit at computer and work on the phone for extended periods of time
• Prior experience in a sales or customer service environment preferred

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This job is In-Person.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

Download the Sparks Group mobile app from Apple App Store or Google Play.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.