Ladera Living

Customer Care Representative

Ladera Living is seeking a dedicated and experienced Customer Care Representative to join our team. As a Customer Care Representative, you will play a crucial role in providing exceptional customer service, adding value to our homebuyer's experience, and ensuring the highest level of satisfaction. If you have experience in residential construction and are passionate about delivering world-class customer service, we want to hear from you.

At Ladera Living, our core values of excellence, accountability, faith, family, and service drive our adaptable and successful construction team. With over 30 years of experience, we began as custom home builders in the Dallas/Fort Worth area. Our journey started in Justin, where we had more land than office space, becoming what was endearingly known to our team as The Ranch. 

Over time, our company grew rapidly, which gave us the ability to develop and build our own spacious and beautiful building we call home today. As both developers and builders, we lead one of the most adaptable and successful construction teams in the DFW area. We are passionate about delivering superb construction results on time and on budget.

Learn more about us at: https://laderaliving.com/ 

Responsibilities:

• Interacts with customers, families, trade partners, and colleagues with dignity and honesty, demonstrating consistent professionalism and respect.
• Displays kindness, empathy, and situational awareness, acting with compassion towards others.
• Engages in effective communication and teamwork, offering assistance proactively, listening attentively, and communicating clearly with co-workers.
• Takes responsibility for actions, avoids blaming others, and strives for personal growth and skill enhancement.
• Maintains strict confidentiality of customer and business information, demonstrating competence in all work-related activities and systems.
• Develops and maintains professional relationships with homeowners, embodying cultural values such as accountability, excellence, faith, family, and service.
• Ensures the delivery of a superb experience to homeowners, trade partners, and vendors, aiming for world-class customer service.
• Communicates directly with homeowners, providing updates on projects/repairs and addressing their concerns, while building relationships with various stakeholders.
• Provide warranty orientation to new homeowners, coordinate and direct incoming warranty calls, schedule and follow up on trade partner appointments.
• Utilizes computer systems and technologies for maintaining service requests, scheduling trade partners, documenting completion and progress of warranty work orders, and inspecting work for quality and completion.
• Ensures timely payment to vendors and trade partners for all warranty work assigned.

Qualifications:

• A Bachelors degree in a related field or 5 years of related experience and/or training is required.
• Excellent verbal and written communication skills.
• Tech-savvy with the ability to adapt to various platforms, applications, and software
• Ability to form and maintain effective relationships with co-workers and customers.
• Strong organizational skills.
• Detail-oriented with the ability to multi-task, troubleshoot, and problem-solve effectively.
• Bilingual in English/Spanish is preferred but not required
• Must possess a Valid State of Texas drivers license and reliable transportation.
• Ability to pass a background check and a drug test.

Salary and Benefits:

• Full Time
• Competitive salary commensurate with experience.
• Medical, Dental, Vision
• Voluntary Short-Term Disability
• Voluntary Long-Term Disability
• Voluntary Life Insurance
• Health Savings Account
• Employee Assistance Program
• Paid Time Off
• 401K
• Employee Referral Bonus
• Exciting team events for our staff and their families.

We're Serious About This

We're not too serious about most things, but were serious about this. At Ladera Living, we care sincerely about our culture and who we let join our team. Applicants must be determined, team-oriented, humble, and able to communicate well with people and customers. The ideal candidate desires to actively embrace and be an ambassador of the company's culture. The ideal candidate desires to be a learner, a leader, and has a positive, glass half-full, attitude. We work hard, and we play hard. We're good stewards of resources and believe that attention to detail matters. This is why we only hire and work with the best. We never claim to be perfect, but we do believe in continuous improvement.