Customer Care Specialist ($18-20/hour) - Ultimate Staffing Services

Job Title: Customer Care Specialist

Hours: Monday - Friday 9:30 AM - 6:00 PM

Location: 100 % onsite in Saint Paul

Pay: $18-$21/hour

Join Our Team as a Customer Care Specialist!

Are you passionate about delivering exceptional customer service and love connecting with people? We're looking for a Customer Care Specialist to join our dynamic team and be the voice of our service department. If you thrive in a fast-paced environment and have a keen eye for detail, this might be the perfect role for you!

What You'll Do:

• Reach out to our valued customers post-service, ensuring they're satisfied and addressing any follow-up needs.
• Use a proven script to gauge customer satisfaction and determine if further action is needed from our service managers.
• Be the go-to person for answering incoming customer calls, providing information, scheduling appointments, and gathering vehicle details.
• Offer accurate estimates on maintenance and repair costs while setting clear expectations on time frames.
• Keep detailed records of every call to ensure a smooth customer experience.
• Handle customer concerns with professionalism and care, striving to maintain the highest levels of satisfaction.

What We're Looking For:

• A high school diploma or GED (required).
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office.
• Impeccable attention to detail-youBBTECH_RESERVED_CHAR

  All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.