Customer Care Specialist - City Property Management

About Us: City Property Management ( http://www.cityproperty.com ) is an Arizona born and raised company that is a leader in full-service HOA management with innovative technology and a stellar team to match. With more than 40 years in the business and over 150 full time employees, we pride ourselves on providing the best HOA management experience possible. We work hard for the communities we serve and it shows. With paid training and a supportive team environment, you can have confidence that your investment with us is more than a job, it is a career.

Mission: The mission of City Property Management is to provide the best experience in community management.

Our Core Values

Professionalism

Engagement

Knowledge

Humility

Client Centric

Trust

Flexibility

Teamwork

Diligent

Fun, Fair & Respectful

We’re looking for a dynamic, skilled, and friendly Customer Care Specialist to join our team. Is that you? This full time position offers benefits, paid vacation/federal holidays, and an opportunity to be trained in the constantly growing HOA industry.

We’re looking for a candidate that is experienced in customer service, thrives in a fast-paced environment, and genuinely enjoys helping people. The position provides strong customer support to our team with direct contact with homeowners and our clients. The ideal candidate is compassionate and patient, even when assisting difficult situations, and always learning.

Duties and Responsibilities

• Answer multi-line telephone system with a high volume of incoming calls, and emails; assist the customer with miscellaneous questions, responding via phone, email as requested by the homeowner.
• Communicate effectively with homeowners to resolve complaints and miscellaneous issues pertaining to individual homeowners’ accounts.
• Gather information regarding the nature of the call and pass the information on to the employee if transferring the call.
• Provide effective account resolution to homeowners with appropriate follow-up and inter-office correspondence.
• Assist homeowner in creating online accounts: provide passcode, reset password, or create account for owner.
• Assist homeowner with access devices.
• Assist with data entry and office duties.
• Greet clients and perform front desk operations as needed.

Skills

• Outstanding customer service.
• Excellent verbal and written communication skills.
• Computer and Information Systems skills, email, calendar
• Ability to maintain privileged confidential information.
• Ability to work with supervision and meet strict timelines.
• Punctual and good attendance.
• Ability to type at least 40 words per minute.

Perks & Benefits

• Pay is flexible and dependent on experience.
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Employee referral program

Pay

• $18 - $20 / hour