Customer Communications Team Member - Go Thrive

Go Thrive Chicago’s successful impact in the consulting industry has been nationally recognized by our reputable clients! As a prominent business consulting and communications firm located in Vernon Hills, we are valued for our innovative customer communications strategies and ability to exceed projected sales margins. Our mission is to assist our clients in new customer acquisitions, expand their market reach, and continue to help them dominate in the telecommunications industry! To successfully achieve our vision, we are seeking ambitious, zealous, and pioneering individuals to join our team as Customer Communications Team Members. 

Responsibilities of a Customer Communications Team Member: 

• Deliver public presentations to potential customers and educate them on the benefits of our client’s products, services, and promotions 
• Increase customer satisfaction and customer retention by providing potential customers utmost customer service and a personalized purchasing experience through active listening 
• Identity a potential customer’s needs, troubleshoot to resolve any of their problems, and customize their purchases according to what best fits their needs
• Utilize product knowledge, competitive pricing, and market research to upsell our client’s products and services and drive up our sales revenue 
• Ensure that the customer’s contact information, installation dates, and product package is recorded accurately 
• Strategize with our fellow Customer Communications Team Members in team settings on effective communications techniques that increases customer engagement 
• Maintain current knowledge on our client’s products, services, promotions, sales targets, and campaign goals by attending all virtual conference calls and on-site training 
• Collaborate with our Sales Executives and senior-level Customer Service team members to establish and attain all targets and goals 

Customer Communications Team Member Skills Preferred: 

• Persuasive communicator that successfully paints the picture to our targeted audience 
• Entrepreneurial spirit and competitive drive to exceed our client’s goals and expectations
• Team-spirited and adaptive to working in fast-paced environments 
• Solution-oriented and takes initiative to finding answers instead of staying complacent with current challenges 
• Professional representation of our clients and dedicated to building long lasting relationships to our consumers    

Basic Qualifications of a Customer Communications Team Member: 

• High School Diploma or equivalent qualifications required 
• Bachelor’s Degree in Business Administration, Management, Entrepreneurship, Communications or other related fields preferred
• 1-3 years of experience working in Sales, Promotions, Customer Service, or other related fields preferred 
• Reliable transportation to on-site location 

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