Customer Engagement - Billing Technician II at Three Point Solutions Inc
Owings Mills, MD
About the Job
Job Title: Customer Engagement - Billing Technician II
Client: Health Care Industry
Duration: 12 Months
Location: Owings Mills, Maryland 21117
Purpose:
- Ensure accurate invoicing, reconciliation, and collection of outstanding payments for complex accounts to maintain system accuracy and client satisfaction.
- Serve as the primary contact for internal and external customers on complex billing and collection issues.
- Assist in process improvement initiatives and provide analytical support for operational efficiency metrics, accounts receivable reconciliation, and monthly reporting.
Essential Functions:
- 25% Research and respond to complex patient inquiries regarding billing by telephone or in writing.
- 25% Review billing forms for accuracy and completeness prior to submission to payors.
- 20% Assist in preparing monthly billing and accounts receivable reports.
- 15% Handle complex billing issues, including verifying patient eligibility and referral information with insurance carriers.
- 10% Ensure accurate and timely entry of insurance, demographic, and eligibility information into the system.
- 5% Adhere to HIPAA guidelines and other relevant regulations and company policies regarding compliance, patient privacy, and ethical billing practices.
Qualifications:
- High School Diploma or GED required.
- 3 years' experience in Billing, membership enrollment, member services, claims operations, or Finance role.
Preferred Qualifications:
- Proficiency in Microsoft Office applications (Advanced).
- Excellent customer service skills with a focus on departmental goals (Advanced).
- Ability to thrive in a deadline-driven environment; results-oriented (Advanced).
Additional Requirements:
- Must disclose any event that makes them ineligible to work on Federal health care programs.
- Ability to work effectively in a fast-paced environment with changing priorities and handle multiple customer service demands.
- Strong communication skills and ability to provide positive customer service to internal and external customers.
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