Customer Experience and Data Entry Specialist - Think Small

ORGANIZATION SUMMARY: 

1. Client Focus:
   • Provide service excellence to internal and external clients.
   • Follows up with clients during and after delivery of services to ensure that their needs have been met.
   • Keeps clients up-to-date on the progress of the service they are receiving and changes that affect them. 
2. Data Entry and Tracking:
   • Ensure the fidelity of program and participant data tracking by utilizing tracking and documentation, policies, procedures, and resources, including event entry in Develop and other state registries.
   • Work with National Registries to meet training approval requirements and establish event creation and completio
3.  Networking: 
   • Nurtures existing contacts by proactively sharing information, best practices, and respective interests and areas of expertise.
   • Builds rapport with contacts by identifying and drawing inferences from shared interests.
4.  Teamwork: 
   • Working collaboratively with others to achieve organizational goals.
   • Experience working with diverse populations.
   • Provide staffing for evening/weekend and onsite training. 
5. Ensuring Accountability: 
   • Hold yourself and others to high accountability standards and create an infrastructure and transparent corporate culture that supports and measures personal and organizational responsibility and accountability.
   • Knowledge of child development, early learning standards, and community resources. 

Qualifications:

• Education: 
  • Bachelor’s degree in child development, early childhood family education, family support, or human services and two years’ experience
  • OR Associate’s degree in child development, early childhood family education, family support, or human services; 
  • OR CDA and five years’ experience
• Experience:
  • Background in Early Childhood and Adult Education
• Skills:
  • Expert knowledge of MS Office365 programs (Outlook, Word, Excel, Teams) Canva, Docebo LMS, WordPress, Constant Contact, Hootsuite, etc. 

Work Environment:

• Physical Demands
  • This position is mostly sedentary with occasional demands to walk and stand. 
  • There are occasional requirements to lift up to 20 pounds. 
  • There is frequent keyboarding, computer use and communicating via phone, email and in person. 
• Travel Demands: 
  • Minimal travel locally, occasional out-of-town, overnight travel for conferences, etc.
• Other:
  • Some evening and weekend hours required.
  • Flexibility of scheduling required to meet job and department needs. 

BENEFITS: 

• Comprehensive benefits package includes medical, dental, short- and long-term disability, life, vision, pet, critical illness, and long-term care insurance.
• Medical and dependent care flex spending accounts, Health Savings Account (HS), legal and ID protection plans.
• Pre-tax and ROTH 401k with employer match.
• Generous paid time off: 23 days of sick/vacation time earned the first year PLUS 9 scheduled holidays and 4 floating holidays for those whose needs don't conform to the federal holiday calendar.
• 6 weeks paid parent leave and infants-at-work program (available after 1 year of employment)